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Client Service Coordinator

Cargo Crew

  • Date Expired: 2019-08-19
  • Location: Bundoora VIC, Australia melbourne 3083
  • Salary: Not specified
  • Industry: Advertising and Marketing
  • Position: Administration
  • Work Type: Full Time Work

Due to on-going growth, we are on the hunt for a passionate Client Service professional to join us in our brand new iconic work space. Our head-quarters are currently in Brunswick and will be moving to Bundoora in the coming months.

  • Join a passionate, hard-working, fun & caring team
  • Grow with us
  • Creative & modern workspace

 

WHO WE ARE

Cargo Crew are in the business of ethically and sustainably, building brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear. 

 

OUR CULTURE

Cargo Crew is an energetic and inspirational workplace where no day is the same.  A creative & nurturing culture, we love coming to work.

We value innovation, ethical behaviour, passion, openness, ability to execute and perseverance. We work with people who embrace these same values - this includes staff, clients and supply partners. 

 

THE ROLE

Reporting to the Client Service Specialist, the role of Client Service Coordinator is often the first introduction of any client to Cargo Crew.  This role is critical in the commencement of the customer journey with Cargo Crew.

 

The Client Service Coordinator is responsible for answering inbound enquiries to Cargo Crew and identifying the client’s requirements. 

The Client Service Coordinator is an asset to the Client Service team, works exceptionally well with the broader business, can express and demonstrate a passion for sales and exception customer service.  The Client Service Coordinator is expected to possess basic to intermediate knowledge in all aspects of Cargo Crew’s product & client service model.

 

KEY RESPONSIBILITIES INCLUDE:

 

Sales/Client Acquisition

  • Respond and service inbound client enquiries in a timely matter.
  • Identify and understand client requirements and the industry vertical in which they sit and suggest product solutions 
  • Prepare client proposals and presentations.

 

Service/Account Management

  • Provide support to the Client Service Specialist and Client Service Manager on any aspect of client service for any client 
  • Effectively manage specific aspects of key client accounts
  • Effectively manage all time frames and deliverables from client onboarding, delivery of product, etc… to ongoing account management 
  • Manage and resolve any client’s issues, complaints, returns, etc… Ensure they are all rectified.
  • Ensure invoicing is prepared on a timely basis and payment is received in accordance with terms and conditions.
  • Work collaboratively with all other Cargo Crew departments (e.g. planning, production, warehouse, finance, etc…) in the delivery of the client service.

General/Operational

  • Develop and maintain a basic to intermediate knowledge of the Cargo Crew product range, pricing and service models.
  • Co-ordinate screen printing and embroidery production with other Cargo Crew departments and third parties (where required).
  • Track all freight enquiries with freight provider. Assist in the showroom, with warehouse and other administration tasks as requested.
  • Seek to identify areas of own personal and professional development.
  • Work to support the achievement of team objectives (including sales targets)

 

DOES THIS SOUND LIKE YOU?

  • Display an interest in sales and client service - previous experience preferred, ideally in a B2B and B2C environment. Experience in ecommerce and/or an online marketplace also highly desirable.
  • Demonstrate an interest in or previous exposure to the uniform, fashion industry or the like.
  • Possess: credibility; strong communication skills (written & oral); and have an eye for detail;
  • Personal values which truly reflect those of Cargo Crew.
  • An eye and passion for quality, style, design and client service.
  • Able to take initiative. You get things done.

 

 APPLY NOW 

To apply for this role please email your resume along with a cover letter to careers@cargocrew.com.au

Please include the following within your cover letter:

* Explain why you are perfect for this role

* Provide an example of staff uniforms that you have seen and were impressed by. Explain what you liked about them and why they suit the business wearing them.

* Share an example of exceptional customer service you have either received or that you have provided

  • Date Expired: 19.08.2019
  • Location: Bundoora VIC, Australia
  • Salary: Not specified
  • Industry: Advertising and Marketing
  • Position: Administration
  • Work Type: Full Time Work

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