Reservations Manager

St. Cloud Vietnamese Eating House

  • Date Listed: 2019-08-03
  • Location: Hawthorn East, Victoria, Australia melbourne
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

St. Cloud Vietnamese Eating House is a 130 seater restaurant in the heart of Hawthorn looking for a reservations manager to join the team, full-time. This is an exciting opportunity for an applicant who is passionate about customer service and food to become part of an expanding hospitality group.

  • Quality high volume, rewarding venue
  • Great working conditions and in house training
  • Join an expanding hospitality group

At St. Cloud we like to keep things simple – we wish to bring honest, healthy and ferociously fresh home-style Vietnamese food to the neighbourhood. We’re not bound by tradition but by bold flavours and quality. We like to celebrate the slow food movement, with traceability being key to our philosophy.

Our brand is all about being professional, unpretentious, community focused, charming and soulful – these are the key words we like to live by at St. Cloud. We are looking for a person who takes their role seriously but not themselves.

Duties and responsibilities include: 

  • Managing the bookings system - including all email, phone and online enquiries
  • Handling a high volume of reservations with superb accuracy
  • Liasing with customers to organise private events and functions 
  • Working closely with the restaurant manager and head chefs to prepare menus and costings
  • Data entry 

About you:

  • Strong computer skills 
  • A naturally friendly and engaging personality
  • Excellent attention to detail
  • Strong organisational and communication skills 
  • Ability to work autonomously and be self motivated
  • Experience in hospitality will be highly advantegous

As the reservations manager, the successful applicant will have a strong background in administration, with minimum 2 years experience in a similar role. Working closely with the restaurant manager you will support in managing bookings, functions and ad-hoc office duties. You will pride yourself on superior customer service and communication skills, inclusive of a kind, informative, confident and professional level of service.  

The successful candidate will be a team player with the ability to work in a high volume restaurant. The ability to multi task and think on their feet is essential. 

Most importantly, the right candidate will be dedicated to the customer and to our team! We are one big family here at St. Cloud and are ultimately looking for staff with a positive attitude, a great work ethic and a team player. 

Please email with your cover letter and resume. 

Only short listed candidates will be notified. 

Apply Now
  • Date Listed: 03.08.2019
  • Location: Hawthorn East, Victoria, Australia
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

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