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Customer Service Extraordinaire

Eva

  • Date Expired: 2020-06-23
  • Location: Brunswick VIC, Australia melbourne 3056
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Full Time Work

Do you have a track-record of creating spectacular moments for your customers?Do you have beyond awesome written & verbal communication skills?Would you or others describe you as a super-switched-on-excellent-person?

Who are we?


Founded in 2017, Eva has grown to be one of the top players in the e-commerce bedding space. In less than three years, we have reached over twenty-thousand happy customers, which would not be possible without our laser focus on design, marketing and customer-centricity. You'll be part of a company taking the industry heavyweights head-on and have every day be uniquely different.

 

Overview of the role

As our customer service extraordinaire, you will work with within the Operations team to provide the very best customer service experience across all channels. You will be working within the team to manage customer enquiries, ensure smooth national delivery operations, liaise with freight companies ensuring deliveries are met and keeping customers updated along the way. You will also be excellent at overseeing and coordinating incoming and outgoing goods from all of our national warehouses.

 

You must have

  • Breathtaking phone & email communication skills.
  • An ability to multitask like a task conquering octopus.
  • An active problem solver
  • Excellent Microsoft excel spread sheet skills
  • Ability to work relatively unsupervised
  • Calm under pressure
  • A passion for doing good in the world & working in a crazy start-up environment.
  • An ability to work in a small team that moves quickly, is always learning & can turn crazy ideas into an executable strategy.
  • A super high level of attention to detail.

 

Bonus point if you have:

  • Call centre experience
  • Sales experience
  • Marketing degree / exposure
  • E-commerce experience
  • Experience with freight / warehousing
  • A Labradoodle

 

WIIFM

  • A chance to grow with a rapidly expanding start up.
  • A role that is as adaptable as you are.
  • Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
  • An autonomous work environment where there is never a regular ‘days work’.
  • All the coffee/ tea/ beers/ kombucha you need.
  • Free mattress and friend/family discounts.
  • Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
  • A diverse culture and a bunch of lovely people.


Please submit a CV, and a cover letter to be considered.

  • Date Expired: 23.06.2020
  • Location: Brunswick VIC, Australia
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Full Time Work

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