Your responsibilities are the successful running of The Wolf, Windsor and its bar. This includes but not limited to ensuring that a high level of service is given at all times, all staff are educated in the correct level of service and the understanding of the Food and Beverage menus.
Job Band – Management
Reporting to: AVM and VM
Key Relationships: AVM, VM, Head Chef, Supervisors, Bar Staff, Floor Staff
What is the Job?
Your responsibilities are the successful running of The Wolf, Windsor and its bar. This includes but
not limited to ensuring that a high level of service is given at all times, all staff are educated in the
correct level of service and the understanding of the Food and Beverage menus.
Develop strong communication with all management and staff to ensure a great service by leading
from the front an assisting staff when required. Ensure safe work practices are adhered to at all
Maintain correct beverage stock levels and ensure that bar staff have the correct tools and skills for
high paced service.
Ensure that closing and opening procedures are always adhered to and identify any breakages or
- Maintain full knowledge of the menu and possess the ability to give detailed descriptions of
both the Food and Beverage lists.
-Help to develop new drinks menu ideas and provide input and leadership to policies and
-Ensure drink orders are correctly taken from guests and all orders entered on the POS.
-Ensure that drinks and beverage service is presented correctly and according to venue
-Maintain and service a large glycol beer system and cellar operation
-Maintain the bar and back bar ensuring it is always correctly set up and clean.
-Maximising sales opportunities throughout the venue by up selling to guests where
appropriate and making knowledgeable drinks suggestions.
-Train and guide new bar staff and carry out training from time to time with all staff to
maintain high standards.
-Help maintain correct stock levels of all beverage items.
-Perform weekly stock take.
-Handle disgruntled customers by offering suggestions and solutions.
-Handle employee issues such as tardiness, mobile phones, language, attitude, dress code
-Facilitate FOH and BOH issues.
-Understand the customer; who they are, their expectations and how to effectively manage
their overall service experience to ensure repeat business.
-Fully understand how the role contributes to the success of the venue.
-Be a stickler for procedures and ensuring they are always carefully followed.
-Possess a good level of understanding of the hospitality industry.
-Be uncompromising in achieving high standards.
-Be able to prioritise tasks and demonstrate effective time management.
-Possess the ability to adapt style when dealing with all kinds of people in a wide range of
-Communicate clearly, professionally and concisely.
-Work collaboratively with others in pursuit of team goals.
-Have confidence in leadership and also in when and where to seek guidance and clarity.
The Wolf Experience
We want you to always deliver the following;
Being caring, wanting to make a positive difference, and building genuine connections with guests.
Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust
you, to provide a quality experience.
Focusing on what your guest is saying, picking up on body language that is often overlooked, and
understanding what the guest wants and needs
Is about providing guests with what they need, and doing so in a timely and caring manner
Please apply by sending a cover letter introducing yourself and outlining your suitability for the role
along with your resume to firstname.lastname@example.org – Successful applicants will be contacted
by phone and/or email to arrange a formal interview.