Spa/ Bathhouse Front of House

Located in Melbourne, Sense Of Self (SOS) is a space like Australia has never seen before in spa design and its new approach to wellness and self-discovery.  Combining a bathhouse, leading wellbeing therapies and products, SOS gives people the opportunity to feel well, and be themselves. We value all diversity of bodies and welcome all gender identities and expressions.

We are currently seeking front-of-house and customer service team members to join the team at SOS Bathhouse. The primary responsibility is exceptional customer service, with generosity and true hospitality a must. Other key responsibilities would include administration duties at reception, cleaning, ensuring all equipment is in working order, and assisting guests in the bathhouse. The successful applicants will be motivated, team orientated, have exceptional attention to detail, and immaculate presentation. If you are organised, able to demonstrate excellent communication and customer service skills, then this may be the position for you.

What we offer to you:

• The opportunity to be a part of the founding team of a forward-thinking bathing and wellness brand 
• Access to ongoing training
• Generous staff discounts
• An inclusive and supportive team culture and environment that cares about your growth 

What we are looking for:

• Excellent communication skills, including the capacity to converse warmly and effortlessly with customers
• A strong desire to look after guests, and to the highest standard
• Willingness to work across multiple disciplines
• Evidence of working within an adaptable team with a keen interest in sharing skills
• A desire to learn and update your skill level and experience
• Professional presentation and approach to work
• Flexible approach to working hours/shifts, with weekend and night work essential to the role
• Customer service, retail, or spa experience highly regarded

Applications should include:

• A comprehensive resume 
• A cover letter detailing why you see alignment with Sense Of Self and why you’re the right person for this specific role

We would love to hear from people who fit these criteria and who are seeking an opportunity to work with a team such as ours.