Community Manager and Customer Happiness

The Dirt Company

  • Date Listed: 2021-01-08
  • Location: Kensington VIC, Australia melbourne 3031
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Part Time Work

We're looking for someone to take care of our customers and provide the interface between our customers and our growth and development team.

The Dirt Company is on a mission to make products that do less harm, a better choice.


We sell everyday household products; a laundry detergent and soon to be a few new additions. It's the packaging and experience around the products that make us totally unique.

To get started with us, a customer will jump online and order a dispenser bottle. It's made from glass to eliminate any unnecessary plastic usage. It's filled with our ultra concentrated product, to make sure that the quantity of packaging remains low.

The dispenser bottle then gets filled with refill packs, which contain approximately 90% less plastic than a bottle. Customers can either subscribe, or order refill packs as one off purchases.

When the refill packs are empty, customers can send them back to us, so we can reuse them. In that way, we eliminate waste all together.


Our little company has experienced exciting growth since it's launch three years ago, and we're now looking for someone to join our growing team, to take care of our customers and provide the interface between our customers and our growth and development team.

While the majority of the role is admin based, the ideal candidate will be someone who can represent the collective voice of the customer within our organisation.

The right candidate will have a strong opportunity to grow and develop within our company, as it is rapidly evolving.

Roles & Responsibilities

  • Answering customer enquiries across email and social media
  • Implementing customer requests in our system
  • Building on processes to ensure efficient customer operations
  • Helping out with picking and packing orders
  • Organising packing station and stock levels
  • Troubleshooting delivery issues
  • Reporting on brand and customer sentiment

 

Requirements

This is an entry level role, however there are some things that'll help boost your application.

Qualifications

  • University degree or currently studying
  • OR TAFE level certificate or diploma

 

Key Attributes

  • Methodical and logical approach to tasks
  • Great time management
  • Works well autonomously and under pressure
  • Organised
  • Positive and customer-orientated
Benefits

We will invest in you, following the lead of your strengths. We will give you the tools you need to ensure you'll be uniquely positioned in your wide expanse of marketing knowledge.

No career ceiling.

Everyone in our team has moved into a role far beyond their initial employment contract. That's a great advantage of being in a small business that's going forward at pace. We will find your skills, help you hone them, and then ensure you have a stage where you can let them loose!

Flexible working.

While there will be times you are required to be in our office in Kensington, VIC (meaning it's best if you're located here in Melbourne), your commitment to use will be outcome orientated. So long as the work is getting done to a high standard on the budget we stipulated - the rest is up to you.

Remuneration.

Your salary will be based on your experience, but we will be determined to make it a job you want to keep doing forever.

 

TO APPLY: 

Please apply through the following link: 
https://apply.workable.com/the-dirt-company/j/70013D329B/

Apply Now
  • Date Listed: 08.01.2021
  • Location: Kensington VIC, Australia
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Part Time Work

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