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Customer Service Supervisor/Team Lead

Eco Outdoor

  • Date Expired: 2021-10-09
  • Location: 7 Danks Street, Waterloo NSW, Australia sydney 2017
  • Salary: 60-70k
  • Min/Max salary: AUD 60000 70000 YEAR
  • Industry: Design, Arts and Architecture
  • Position: Architecture
  • Work Type: Full Time Work

At Eco Outdoor, we are focussed on outdoor lifestyle, remarkable products, and exceptional service. We're a growing Australian-owned business servicing the Architecture & Design industry across Australia, New Zealand and California.

  • Permanent position, growing & profitable business.
  • Pro work/life balance organisation with potential for some flexible working.
  • Further opportunities for career growth. Regular funded company socials.

A key part of our operations is the smooth running of our Warehousing and Fulfilment functions and we're on the lookout for a Customer Service Supervisor/Team Leader at our Sydney Warehouse, located in Alexandria.

We are looking for an outgoing individual and people person with a passion for customer service. Our ideal candidate will be enthusiastic, outgoing, have a can-do attitude and be willing to participate as an active member and leader within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, numerate and have an aptitude to use an inventory system.

 

Key Responsibilities:

  • Managing, coaching and mentoring a small team, establishing priorities and meeting deadlines
  • Organising the day-to-day fulfilment activities, ensuring the highest level of service is maintained.
  • Outgoing calls, emails, texts to customers to arrange deliveries or pick-ups, or to advise of changes to order statuses and timelines
  • Answering incoming calls and emails from customers and colleagues and taking actions as required
  • Managing stock, stock orders, and intercompany transfers to ensure customer lead times are minimised and stock isn't allocated prematurely
  • Administering our NetSuite ERP system to ensure records are always accurate and up to date
  •  

Skills Required:

  • Previous management experience
  • Excellent communication skills with a clear calm manner
  • Proficient computer user/comfortable using an ERP system and managing the data/administration /organisation that goes with that
  • High level of attention to detail
  • A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously.
  • Strong organisational and time management skills
  • Ability to work in a fast-paced environment

Benefits:

  • Competitive salary  
  • Pro work/life balance organisation with potential for some flexible working
  • Regular funded company socials
  • Employee discounts on products   
  • Check out what it’s like to work with us here 
  • Date Expired: 09.10.2021
  • Location: 7 Danks Street, Waterloo NSW, Australia
  • Salary: 60-70k
  • Industry: Design, Arts and Architecture
  • Position: Architecture
  • Work Type: Full Time Work

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