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Retail Assistant

Pieces of Eight Gallery

  • Date Expired: 2021-10-31
  • Location: 28 Russell Place, Melbourne VIC, Australia melbourne 3000
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Casual Work

We're seeking a highly motivated and creative Retail Assistant to join us at Pieces of Eight Gallery in Melbourne's CBD. You are passionate about clear communication and are motivated by seeing your hard work translate into beneficial outcomes for our artists and clients. You feel aligned with our brand values and are excited to join our team.

 

ABOUT US

Pieces of Eight Gallery showcases exclusive and limited collections of contemporary jewellery, vessels and small sculpture, crafted by more than 40 Australian and international artists. Established in 2005 by jeweller Melanie Katsalidis, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design. 

The gallery works with artists both emerging and established to offer an exclusive collection of pieces – from the exquisitely beautiful and wearable, to the conceptual and experimental. We also specialise in private commissions and love working with our customers to create bespoke engagement and wedding rings, as well as precious jewels of personal significance.

From our home base in Melbourne’s Russell Place, Pieces of Eight collaborates with guest curators and artists to present an exceptional program of exhibitions, artist talks, VIP events and more.

 

ABOUT YOU

We’re seeking a highly motivated and creative professional to join us at our Pieces of Eight gallery space in Melbourne’s CBD. We require someone who is available to work weekdays and weekends. A passion and knowledge of jewellery is essential in order to best communicate our brand values and work within our dedicated team. You are a hard worker, creative thinker, lover of jewellery and art. You are passionate about clear communication and are motivated by seeing your hard work translate into beneficial outcomes for our artists and clients. You can work independently, be time efficient and are an excellent multitasker. You’re a real team player too and enjoy collaborating with your colleagues. 

You’re confident to solve problems and find solutions when the need arises. Being organised and working to a schedule is one of your strengths, as is time management and being flexible when needed. You’re able to make instant connections with clients and make them feel welcome as well as secure that you have the expertise of knowledge they are looking for. 

You have a minimum 5 years retail experience. Nurturing and closing sales comes naturally to you and you strive to have excellent outcomes for all clients and an ongoing relationship with them to encourage them to return. You feel aligned with our brand values and are excited to be part of our team. 

 

Description of Retail Assistant Role (a guide, not all inclusive)

 

Title: Retail Assistant 

3-4 days a week (Tuesday, Wednesday, Thursday. Must be available to work Saturdays, with the addition of Sundays in December) 30 hours total

Casual employment

 

The role of the Retail Assistant (RA) is the core of retail operations. This is a casual role, with the potential of extending to additional days as the business requires. We require someone who is available to work weekdays and weekends, including additional hours in December. The RA is responsible for all retail and gallery duties relating to sales, client relations, the day-to-day running of the gallery, and all customer inquiries, orders and quotes. Whilst sales and customer service are the key aspects of this role, so too is the smooth running of the gallery. The presentation of the gallery is to be maintained as well as ensuring the gallery makes and exceeds sales targets and continues growing.



Retail operations

  •     Manage all aspects of gallery operations including - but not limited to - opening and closing procedures, merchandising, gallery cleaning, scheduling client meetings and managing deliveries by artists, inventory and loss prevention, safety and security.
  •     Process, package and post online sales; ensure website inventory accurately reflects gallery stock.
  •     Ensure gallery policies and procedures are followed to achieve operational excellence and efficiency, and to maximise the customer experience.  
  •     Engage in effective and creative visual merchandising in the gallery to drive sales and create a positive customer experience.
  •     Rotate products and displays on a regular basis.
  •     Maintain gallery standards, including housekeeping on the sales floor and in back of house including the kitchen, lane and storage areas. 

 

Client/Artist Relations 

  •     Communicate and reinforce extraordinary customer focus, professional service and standards; act in the best interest of the customer.
  •     Best represent featured artists and their work.
  •     Develop a deep understanding of each artist’s creative background, ideas and individual knowledge of their works.
  •     Liaise between clients and artists including - but not limited to - client inquiries, orders, repairs and quotes.
  •     Ensure artists fulfil their contractual obligations to the gallery and maintain deadlines. 

 

 Planning & Marketing

  •     Provide relevant input, information and feedback to the Director and administration staff to assist the business in achieving longer term goals.
  •     Be the voice and best representative of the retail gallery and customers. Communicate feedback on trends, issues, opportunities or accolades to the Director and administration staff.
  •     Keep the Director and administration staff informed of gallery status and operations.
  •     Liaise with the Digital Manager to provide feedback on customer trends and requests. Provide ideas for EDM, Journal and online content based on these observations.
  •     Contribute to content creation for social media (Instagram and Facebook) and manage subsequent client enquiries on relevant platforms.

 

Desired Skills & Experience 

 

 Education and Experience Requirements 

  •     Retail experience, especially in the jewellery sector
  •     Minimum of 5 years of sales and customer service experience in a retail environment
  •     Experience in jewellery, contemporary jewellery, gemstone and/or diamond knowledge preferred 
  •     Bachelor’s degree in relevant field preferred

 

Key Competencies 

  •     Excellent sales and visual merchandising skills
  •     Possess a passion and proven skills in customer service excellence
  •     Effective communicator both verbally and in writing; able to connect and build rapport with customers and staff
  •     Excellent administrative and organisational skills 
  •     Effective time management and planning skills
  •     Ability to problem solve, critical thinker
  •     Proactive, self-directed
  •     Flexible and adaptable
  •     Team-oriented
  •     Conflict resolution skills
  •     Interpersonal skills
  •     Results-driven, goal-oriented
  •     Organised, detail-oriented, meticulous and thorough, well presented  

 

Technical Skills and Experience

  •     Sales skills
  •     Customer service skills
  •     Jewellery and gemstone knowledge
  •     Visual and product merchandising knowledge
  •     Inventory management for retail operations
  •     Proficient with Microsoft Office, including Word & Excel
  •     Administration skills and a good knowledge of Google Mail/Docs/Sheets
  •     Proficient with Point of Sale (POS) systems; KPI experience a plus
  •     Knowledge of social media (Facebook, Instagram, etc.) preferred
  • Date Expired: 31.10.2021
  • Location: 28 Russell Place, Melbourne VIC, Australia
  • Salary: Not specified
  • Industry: Retail
  • Position: Sales Assistant
  • Work Type: Casual Work

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