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Front Office Manager

the people_ Lifestyle & Hospitality Group

  • Date Expired: 2021-11-17
  • Location: 35 Oxford St, Paddington NSW, Australia sydney 2021
  • Salary: 70-75k
  • Min/Max salary: AUD 70000 75000 YEAR
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

We are the people_ an emerging lifestyle hotel and hospitality group, developing a series of houses and hotels across Sydney, Melbourne and greater Australia, all with a simple mantra --to give inspiring spaces back to the people.

Position Overview

The role of Front Office Manager directly supervises all front office personnel, managing and coordinating the activities of the front desk and reservations. Demonstrating a professional approach, promoting The Arts Hotel and its concept. First impressions are paramount, guest interaction should be energetic and accommodating while providing information and assistance to everyone who walks through our doors. 

 

Who You Are…

  • You are savvy, innovative, "entrepreneurial go-getter" with bags of energy, positive mind-set and hungry to succeed within a dynamic and fast-paced environment
  • An individual who is independent, self-driven and a problem solver
  • Able to maintain confidentiality of guest information and pertinent hotel data
  • A clear thinker, remaining calm and resolving problems using good judgment
  • The Front Office Manager works with direct reports to develop and implement the operations strategy and ensure the implementation of the brand service strategy & initiatives.
  • As a member of the Hotel team, this position develops property-wide strategies that deliver products and services to meet and exceed the needs and expectations of both internal and external guests
  • You are deadline driven, results-focused and settle for nothing less than the very highest standards of service
  • Whenever possible, you anticipate guest needs to enhance quality service in order to improve guest satisfaction and train your department to deliver the same.
  • You are amazing with your team coaching, training, developing and inspiring others comes naturally to you
  • Solid financial and commercial acumen is a must, with the ability to drive revenue and achieve bottom line profit
  • You have an eye for detail and are solution focused. You see operational challenges and facilitate improvements to prevent reoccurrence
  • You are an experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
  • This is a hands-on role, working on the floor, leading your team from the front, the visible face of the rooms operations here at The Arts Hotel. 

 

If you are an experienced services personality who you can hit the ground running, love a fast-paced environment and wish to develop your career with a growing, unique company then get in touch today!

  • Date Expired: 17.11.2021
  • Location: 35 Oxford St, Paddington NSW, Australia
  • Salary: 70-75k
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

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