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Mörk Chocolate

  • Date Expired: 2021-11-19
  • Location: North Melbourne melbourne
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work


  • We are a growing Melbourne based company creating specialty drinking chocolate and artisanal cakes.
  • We see customer care as key to creating the experience that Mörk is known for.
  • We always strive to better ourselves and our product.


About Mörk Chocolate and Söt by Mörk

At Mörk Chocolate and sister company Söt by Mörk, we work with the best ingredients we can source and create the finest chocolate and cakes that we know how. Our team across the business are dedicated industry professionals, striving to learn how to better ourselves and our product. We are taking our team along for the journey that makes our business who we are today.

A Melbourne based business, we have been creating specialty chocolate for almost a decade, and with our tenth anniversary on the horizon we are celebrating through our people and our projects as we venture into the next decade.


We are currently looking for a Sales and Accounts Manager to join our team. 


 About this role

Our approach with Sales and Accounts Management is one where we see customer care as key to creating a brand that is known for it's quality of product, but even more importantly, for its exceptional customer service and attention to the small details in everything we achieve. 

We believe that having a strong focus on being attentive from the moment of first connect, to the first day our product is served in the customers' venue, and the on-going care, is not only how we've maintained our strong accounts base, but key to how we've built our brand across the years.

As the Sales and Accounts Manager, you will represent and align with the values of Mörk Chocolate and Söt by Mörk. In this role, you will work to improve our customers’ experience every step of the way. You will find new ways to increase sales, drive new interest and grow our market presence. 

With experience in sales and accounts management, ideally in the specialty food and beverage industry already behind you, you’ll come to us with a few ideas on how to make that happen.

You will work closely with our wholesale team and manage relationships internally and externally to develop and execute your strategy. Understanding and being able to create analytical reports will be a part of this role and will be used to inform your decision-making, as will your strong understanding of Mörk Chocolate and Söt by Mörk as a brand and a business. 


 Responsibilities include

  • Overseeing existing accounts and optimising your excellent accounts management experience
  • Developing new business strategies that lead to on-boarding new accounts
  • Be the main point of contact for customer care/customer success
  • Respond to incoming enquires and successfully transition to become your newest account to manage
  • Live and breath our CRM 
  • Produce monthly sales reports and weekly activity reports
  • Consistent and high level of communication with your team


 This role requires

  • Experience in at least two other positions where you have successfully fulfilled similar requirements to the role outlined
  • Sound understanding of what it takes to build strategy and new accounts for a small-medium business supplying a unique and high quality product
  • Proven experience in sales reporting and analytics
  • An understanding the specialty food and beverage and hospitality industry
  • Full / clean driver's licence


 Additional desired skills

  • Bachelor’s degree in Sales, Marketing or Business
  • Experience using HubSpot and Xero
  • Experience on bar and with specialty coffee
  • Experience with working with a small-medium sized business


 You might be the one, if you are/have

  • Passionate about clear communication and motivated by results 
  • Extremely organised and work well to your own schedule
  • Can help oversee a small team
  • Love being on the road prospecting and visiting existing accounts
  • A good eye for detail 
  • A flexible and adaptable person who can think on your feet
  • Continuously evaluating personal progress, you seek and utilise feedback, and you actively develop ways to grow, learn and develop skills
  • Appreciate quality in everything… and preferably chocolate too!


 Job specifics & benefits 

  • This is a full-time position, based in our office in North Melbourne, Victoria. 
  • This role offers a chance to work with an organisation that values equality, inclusiveness and fairness at all levels. 
  • Negotiable salary based on experience.
  • Start date: we’re ready when you are!


 Instructions to apply

  • Please send your application to 
  • Include a cover letter and a CV with past relevant experience
  • Include at least 2 professional references


  • Date Expired: 19.11.2021
  • Location: North Melbourne
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

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