Retail Sales Assistant

Overview

We are seeking an enthusiastic retail assistant to join our family run business over the busy summer period in 2023. This role will be on a casual basis for ongoing work over the summer break, or with the option for ongoing work in 2024 if desired. 

We are looking for a confident team member who will be an ambassador for Think Thornbury through the busy retail period. You must be able to handle a high volume of sales and maintain calm in a fast-paced but fun retail environment. 

You will work closely with the Think Thornbury owners and staff to be a bright and confident member of the team. Availability on weekends and flexibility through summer is essential for the successful applicant. 

Training and onboarding is provided but prior retail experience and ability to gift-wrap will be valued.

Currently 1.5 days per week with the option of up to 5 days per week in December available. 

Who are you: 

• Looking for a summer casual retail position in a fun, fast-paced family run business (option to continue into 2024)
  
  
• Confident to work in an increadibly busy shop during December
  
  
• Can provide friendly and personal customer service
  
  
• High attention to detail when processing orders at POS, managing multiple customers, and counting stock
  
  
• Reliable and consistent
  
  
• Community-minded
  
  
• Passionate about supporting local makers and small business
  
  
• Aptitude for working with owners and small team 
  
  
• Flexible availability during summer
  
  
• Motivated and can work autonomously
  
  
• Desire to curate meaningful gifts for customers from our selection
  
  
• Accurate communication of daily tasks 

What you need:

• Prior experience in retail or comparable service industry
  
  
• Weekend availabliity 
  
  
• Flexibility to cover weekday shifts
  
  
• Ability to connect with customers in an authentic and personal way
  
  
• Fantastic customer service skills
  
  
• An understanding of POS operating systems. Lightspeed Retail X & Shopify (training will be provided but prior experience with digital POS will be valued)
  
  
• Excellent communication skills: both written & verbal
  
  
• A love of locally made, well-designed products and an ability to communicate their unique value to our customers
  
  
• A shared vision and goals with Think Thornbury and it's owners 
  
  
• A passion for small business

Role responsibilities:

• To provide personal customer service to achieve meaningful gift outcomes for customers

• To run the shop independently at times
  
  
• To acquire and retain knowledge about independent makers
  
  
• To visually merchandise products according to the Think Thornbury aesthetic
  
  
• Till opening and closing
  
  
• General cleaning and tidying to ensure the store is a lovely place
  
  
• Keeping stock room neat and easily accessible
  
  
• Highly organised and reliable on a rotating roster
  
  
• Gift wrapping
  
  
• Receiving and inputting stock
  
  
• Loss prevention
  
  
• Cultivating community & becoming a friendly face of the business
  
  
• Nurturing customer relationships
  
  
• Working closely with the owners and other team members
  
  
• Ability to help customers select the right present for the right person

Bonus:

• Excited to appear on our socials
  
  
• A love of visual merchandising 
  
  
• Interest in Melbourne's creative community 
  
  
• Basic design skills

We provide:

• A fun, busy, and supportive place to work
  
  
• Ongoing training and mentorship in a successful family business
  
  
• The opportunity to work with amazing local brands and to advocate for their incredible products
  
  
• A close-knit team of creative and fun people to work with
  
  
• Good quality work experience in a fast-paced environment
  
  
• Fair work pay and good working conditions

How to Apply:

Please include a cover letter with your resume and address the following questions:

• Describe Think Thornbury and the owners. What do you think makes Think Thornbury unique?
  
  
• Why would you like to be a part of Think Thornbury?
  
  
• What is the best present you have ever given to someone?
  
  
• What distinctive skills or experience will you bring to the role?

Timeline

Immediate start through to the end of the year and into early 2024, with the option of continuing in the new year if that is desireable. 

If you do not include a cover letter or answer the questions in your cover letter your application will not be considered. 

Due to the high volume of applications we historically receive for casual positions, we are unable to respond to every single application. Successful applicants will be contacted within 10 work days of applying to progress to interview.

Think Thornbury follows all Fair Work guidelines around pay and work conditions.