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Venue Manager

Rosso Coffee - Rosso Coffee Espresso Bar

  • Date Expired: 2024-06-02
  • Location: Melbourne VIC, Australia melbourne
  • Salary: 70-75k
  • Min/Max salary: AUD 70000 75000 YEAR
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

Rosso Coffee is looking for a venue manager for an upcoming CBD location. The key purpose of our venue manager: Is to - oversee the day-to-day running of the venue, whilst supporting all those reporting into you. So that - all team members and customers feel connected and supported through a shared, positive experience.

  • Bring empathy, ambition, motivation and creativity to the role
  • Strategic planning and execution in store
  • Make the venue your own, and take pride in all aspects of Rosso's offerings


Responsibilities and duties:

Systems & operations

  • Documentation of SOPs (keeping them up-to-date)
  • Management of all venue operational checklists 
  • Improvement of both customer and team work flows 
  • Quality control of food and coffee program  
  • Preventative conflict resolution 
  • maintaining POS systems and ensuring they function correctly
  • Always look for ways to improve all facets of the business
  • A full barista skill set

Customer Experience

  • Ensure that the customer experience is consistently executed on, by acting as a role model and showcasing your professional skillset
  • Carry yourself in an authentic, confident and engaging manner
  • Gather feedback from customers and team on what is working and not working - and bring your problem solving skills to the task at hand
  • Management of wait times 
  • Monthly offering/menu audit
  • Liaise with relevant team/external stakeholders on marketing ideas
  • Build a venue and team that makes customers want to return


  • HR compliance
  • Recruitment 
  • Onboarding 
  • Learning and development across the team
  • Clear internal communication
  • Team meetings 
  • 1-1 meetings/performance management of all team
  • Employee engagement - fostering a supportive, motivated and fun environment
  • Strong leadership and interpersonal skills - ability to motivate and lead their team to success


  • Rostering (currently using Square)
  • EOD Reporting 
  • Banking 
  • Stock Take 
  • Stock Ordering 
  • Inventory management 
  • Repairs and Maintenance Schedule of venue grounds, property, equipment, and facilities
  • OH&S across entire venue
  • Costings and tendering 
  • Weekly reporting to Group Operations Manager/Head Office
  • Knowledge of various computer software programs (MS Office, Square, Opentable, Ordermentum, Restoke)


  • Supportive and collaborative management style
  • Oppurtunities for growth
  • In-house training 
  • Discounts across group venues


We're looking for candidates who want to contribute to growing and devleoping the Rosso brand, whilst simultaneously being supported in their personal growth.

Start date: 20th May 2024. 

Please note that only successful candidates will be contacted.








  • Date Expired: 02.06.2024
  • Location: Melbourne VIC, Australia
  • Salary: 70-75k
  • Industry: Hospitality
  • Position: Hospitality Management
  • Work Type: Full Time Work

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