Receptionist/ Night Receptionist/ One Touch Operator

AccorHotels

  • Date Listed: 10.1.2017
  • Location: Melbourne, Victoria, Australia
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Administration
  • Work Type: Full Time Work

Sofitel Melbourne On Collins is Melbourne's 'Hotel for the Arts', blending French inspired elegance and luxury with the best that Melbourne has to offer. Currently at Sofitel Melbourne we are recruiting for several roles in Front Office including Receptionist, Night Receptionist and One Touch Operator.

  • Local and international career opportunities with AccorHotels and Sofitel
  • Opportunity to work at an iconic Melbourne luxury hotel
  • Convenient CBD location

Receptionist and Night Receptionist Responsibilities:

  • Checking guests in and out efficiently and courteously
  • Providing Cousu Main service to all guests and visitors
  • Maintaining guest accounts accurately
  • Achieve Loyalty Recruitment and Satisfaction KPI's
  • Implementing the hotel standard of service requirements

One Touch Operator Responsibilities:

  • Responding to all incoming calls (both internal and external) and dispatching as required
  • Taking restaurant and special event reservations
  • Completing wake-up calls
  • Promoting the hotel's service and products
  • Maintaining guest histories and profiles

Skills and Attributes:

  • Previous experience in similar role and in a luxury environment
  • Professional telephone manner and exceptional customer service skills
  • Opera PMS experience
  • Demonstrated versatility in responding to guest requests
  • Night Receptionist must be available to work shifts between 11pm - 7am, including weekdays, weekends and public holidays.  
Apply Now
  • Date Listed: 10.1.2017
  • Location: Melbourne, Victoria, Australia
  • Salary: Not specified
  • Industry: Hospitality
  • Position: Administration
  • Work Type: Full Time Work

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