Studio Experience Manager

Join Today as our Studio Experience Manager and lead the charge in creating an exceptional studio environment where creativity thrives, ensuring seamless operations and unforgettable client interactions that reflect our commitment to excellence and innovation.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are around 60 of us, based mostly in Naarm (Melbourne), working across strategy, research, design, content, delivery and a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

Your expertise will be appreciated while you get busy making change in sectors such as; arts and public spaces, youth and families, cities, transport and housing, climate, education, First Nations justice, health and wellbeing, public service and sustainable economy.

Learn more about our values and culture at today.design/careers.

About the role

As the Studio Experience Manager at Today, you will play a pivotal role in ensuring our studio is not only functional but also reflects our brand values of creativity, innovation, and exceptional client service. 

You will oversee all aspects of studio management, team and client experiences, supplier relationships, and asset management to create a seamless and inspiring workplace.

This role also comes with purpose-built career paths and a strong focus on flexible development to align with your career aspirations. You'll receive plenty of support while steering your own course based on what excites you most!

Your days will be spent:

Managing the studio 

• Ensuring the studio is immaculate, well-stocked, and accessible for all visitors
• Managing budgets for consumables and operational needs
• Overseeing documentation and utilisation of operational policies and procedures 

Owning the exceptional experience of the team and clients 

• Welcoming, setting up and catering for client meetings, workshops and other events
• Planning and coordinating internal team events, including weekly, monthly & quarterly rituals and celebrations 
• Identifying and recommending new initiatives to support a happy and engaged team  

Managing suppliers 

• Managing existing relationships with suppliers 
• Researching and sourcing new suppliers aligned with our ethical supplier processes

Managing assets and tools 

• Running asset/tool inductions for new team members
• Supporting the team with new tools and troubleshooting existing tools
• Organising repairs, maintenance and recycling of studio assets 

Who are you?

You are someone with: 

• Previous experience in studio/office management, venue management or a related field
• Demonstrated ability to enhance client and team experiences through thoughtful planning and execution, ideally including event management
• Strong skills in supplier relationship management, negotiation, and contract administration
• Strong planning and scheduling skills and a keen eye for detail
• Exceptional verbal and written communication skills
• The ability to handle unexpected issues calmly and efficiently 
• Proficiency with or capability to learn studio-wide tools and software
• The ability to legally work in Australia.

You will also bring:

• A passion for creating a vibrant and efficient studio environment
• A collaborative spirit and the ability to thrive in a dynamic, creative team setting
• Kindness, empathy, and respect in all interactions
• Optimism, humour, and a proactive 'how can I help?' attitude.

Our commitment:
Here at Today, we value your skills, passion, and unique experiences, both in and outside the workplace. Even if you don’t perfectly match every criterion or consider yourself too junior, we encourage you to apply! Research shows that many qualified individuals hesitate to apply unless they meet all requirements—regardless, we prioritise potential over a checklist. If you're excited about this opportunity, apply with confidence, share your journey, and let's grow together. We warmly welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, those from diverse cultural and linguistic backgrounds, mature age workers, and members of the LGBTIQA+ community.

Benefits

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to continuously support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference
• A beautiful, open studio to complete your work 
• Regular team social events and other touch points, with a big emphasis on connection 
• Access to an Employee Assistance Program and other intentional support for your mental health and wellbeing 
• An open and inclusive working environment, with various groups such as the Diversity, Equity and Inclusion (DE&I) Group and Reconciliation Action Plan (RAP)

The nitty gritty:
This is a full-time, ongoing role. We are looking for someone to start asap, however we are flexible. This role requires someone who is based in Naarm (Melbourne), and is able to be onsite five days a week. Due to the physical demands of the role, someone who is physically able to run a busy studio. 

What’s next:
If this role excites you, send us a cover letter and resume! Once we’ve got these, we will take some time to review applications and reach out to candidates who fit the brief. You will then be invited to an interview either online or in the studio. 

If you require any accessibility adjustments throughout the hiring process, please feel comfortable to let us know and we will do our best to accommodate.

Please visit out website at today.design/careers for more information and to submit your application.