General Manger

About Us

Good Vibes offers a premium service with over 120 classes weekly across two yoga studios and a Reformer Pilates studio, plus a thoughtfully curated calendar of events and workshops. Excellence, authenticity, creativity, community, and sustainability are at the heart of our brand. With a global reputation and ten years of operation under our belt, we are known for our attention to detail and seamless, considered guest experience, supported by well-defined operational systems that uphold this standard.

The Role

This is a hands-on role with guest-facing aspects that requires autonomy, sound judgement and strong execution. You will be based between our Collingwood office and our Northcote studio throughout the week, staying connected with our guests and the teaching and operations teams.

As General Manager, you will:

• Own our studio team HR end-to-end; recruiting, hiring, onboarding, supporting and mentoring, including rostering, training, regular check-ins and conflict resolution.
• Manage our Northcote studio, welcoming guests, assisting with class sign-in, maintaining studio cleanliness and keeping on top of maintenance and supplies
• Lead guest care procedures, assisting in managing the inbox and handling feedback and challenging conversations with professionalism, empathy, and firmness, ensuring guests feel heard while upholding our policies
• Implement and refine operational processes that support consistency and quality, and enable us to keep delivering what makes us special
• Cultivate a high-performing team culture grounded in excellence and accountability, while remaining an open, trusted point of support
• Be part of a company that creates positive change in people's lives by providing a space for connection, community, and self-development

About You

• You’re a strong, capable leader with at least 2 years of experience in a management role and an excellent mind for operations and logistics.
• You are supremely organised and proactive, and are motivated by high standards and real progress.
• You take pride in running a tight ship, value structure and are skilled at nurturing a positive, hardworking culture.
• You stay calm under pressure and handle conflict with ease, always working toward customer-first solutions that align with the business's best interests.
• You’re emotionally intelligent, clear in your communication, and know how to set firm boundaries - leading your team with both heart and direction, and uniting people around a shared vision.

Why join us?

• Be part of an organisation that values your health and well-being.
• Be remunerated with a competitive compensation package.
• Meet and connect with a diverse community of conscious individuals.
• Be part of a company that creates positive change in people's lives by providing a space for connection, community, and self-development.
• Incorporate yoga into your life and enjoy complimentary access to our classes for you and a friend.