Shift Supervisor

POSITION DESCRIPTION:

Position purpose:
Our supervisors are responsible for overseeing bar staff, maintaining the amenity of the venue and assisting in the bar.

Main tasks:
Core objectives include:

• Ensure all staff are maintaining high levels of customer service
• Passionate about delivering a high standard of service to different types of clientele
• Attend to all guest needs in a polite and cheerful manner
• Maintain the atmosphere of the room effectively, intervening early with problem patrons, identifying risks and controlling behaviour in conjunction with security
• Ensure all stairwell, toilet and EON checks are being done on every shift
• Adjust rosters on the go as required, cutting shifts short when quiet, or adding extra staff when busy
• Prepare alcoholic and non-alcoholic beverages for bar patrons if necessary
• Plan and present the bar
• Oversee restocking
• Assess customers' needs and make recommendations based on these needs

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

Required qualities

• Staff management
• Professional approach
• Ability to work under pressure
• Organisational and time management skills
• Excellent attention to detail

Desired competencies

• Previous supervision of staff in a hospitality setting
• Initiative
• Wine knowledge
• Cocktail making
• Positive approach

PERSON SPECIFICATION:

Experience:

Relevant practical experience in a Supervisory position with the ability to display required competencies

Knowledge:

Working knowledge of bar operations

Skills & competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

• Professional approach (essential)
• Confident manner (essential)
• Ability to work with a variety of different personalities (essential)

This position is casual, and will increase in hours towards summer trading.