Sales Support Specialist / Sales Associate

About Cargo Crew

Cargo Crew are in the business of bringing modern design to business and personal workspaces, starting with uniforms people love to wear.

As a family-led organisation Cargo Crew has been outfitting leading Australian and International businesses and brands since 2002. We are a passionate and inspired team who pride ourselves on building long term relationships with our customers through exceptional service, attention to detail, and products that redefine what a uniform should be. Today, Cargo Crew carries over 200 styles that are worn by over 45,000 crews in over 80 countries around the world!

Our mission has always remained the same - focused on ethically and sustainably, building brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear.

We have an energetic and inspirational workplace where no day is the same. A creative & nurturing culture, we love coming to work. We value innovation, ethical behaviour, passion, openness, ability to execute and perseverance. We work with people who embrace these same values - this includes staff, clients and supply partners.

About the role

The Sales Support / Sales Associate is a key role to ensure the success of our New Business Team. 

The role focusses on ensuring everything the Business Development Managers needs to achieve their monthly targets and annual goals, from reporting to presentations to insights and customer follow-ups. This role not only gets the job done but anticipates the needs of their team. This role brings together outstanding customer service, sales, and administration qualities, blending them into one. This role takes extraordinary pride in helping others achieve their goals and is determined to ensure the customer experience throughout their journey with Cargo Crew is outstanding.

Responsibilities

Business Development Manager Support

• Work side by side with the new business team, daily interactions and meetings to work closely as a team
• Helping prepare pitch or presentations for customer meetings
• Building reports for customer meetings
• Work closely with the team to identify gaps and opportunities in target
• Researching customer insights to help win business

Customer Interactions

• Interact with customers as required to support the BDM, follow up proposals, setting meeting times, general support to help win the business
• Manage in-bound smaller orders (generated via phone/webchat/email), interacting with a customer with a potential order to identify if there is more growth/revenue opportunity

Team & Broader business

• Work closely with marketing on any collateral support and requirements to help win new business
• Drive a strong culture of positivity and optimism that is reflected in all customer interactions
• Work closely with sales leadership to ensure teams are working closely together, harmonious and making customer-centric decisions at all times
• The digital stuff, being tech-savvy comes naturally to you. We use a variety of systems, such as HubSpot and Slack

Process management and improvement

• Identifying improvements in daily processes relating to business development
• Raise key documents from estimate to sales order through to decoration and invoicing in NetSuite and HubSpot
• Maintain customer data accuracy in HubSpot and NetSuite

Your Experience

• Experience in sales, retail or customer service
• Runs on the board: demonstrate success with customer interactions
• Strong initiative and sense of curiosity
• Commercial acumen – you have a passion for numbers and revenue
• Ability to work with data and reporting tools
• Exceptional communication skills (verbal & written) with demonstrated ability to deliver a service that promotes customer loyalty and advocacy
• Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
• A high level of problem resolution skills to resolve customer enquiries in a timely manner through strong analysis and decision making
• Someone who is tech savvy, comfortable using NetSuite and HubSpot
• A team player: the ability to support others while having a bit of fun!