Shift Supervisor

The Role

You’ll be trusted with real autonomy and a direct line to ownership. The Shift Supervisor sets the tempo of service, holds the standard when it matters most, and shapes how every guest feels the moment they walk through the door. It's a role for someone who leads with instinct as much as experience, someone who can read a room, lift its energy, and make even the busiest Saturday service feel effortless.

You'll bring the floor to life by:

• Leading shifts from open to close, setting the pace, the polish, and the energy the room runs on
• Delivering pre-service briefings that leave the team sharp, confident, and ready
• Championing our service standards and checklists, and speaking up when something could work better
• Turning guest hiccups into moments of genuine care, resolved with warmth and good judgment
• Keeping the floor moving smoothly under pressure through calm, decisive leadership and table management
• Elevating every detail of presentation, from lighting and music to the gleam on a glass
• Bringing new team members up to speed with real mentorship, not just a checklist
• Working hand in glove with the kitchen so every handover feels seamless
• Opening and closing the venue with precision, including cash-up and reconciliation
• Keeping the owners in the loop with sharp, honest shift reporting
• Rostering, scheduling, and managing bookings with confidence across our hospitality systems

Must Have

• A genuine feel for coffee, confident on the machine and fluent in what makes a great cup
• Three to five years of hospitality experience in a venue of similar calibre
• A real love of food and produce, the kind that shows in how you talk about a menu
• Leadership and professionalism that guests and teammates alike can feel
• Fluency with hospitality technology, including Deputy, Square, Tanda, and OpenTable
• A "see a problem, fix a problem" instinct: someone who lifts efficiency, raises the service standard, and champions our SOPs without needing to be asked

Nice to Have

• Contemporary wine knowledge, and/or a WSET qualification

You'll Fit Right In If You're

• Guest Centric: every call you make on the floor starts with what the guest actually needs
• Bright: you bring real energy into a briefing, a greeting, a recovery, and the room feels it
• Driven by Joy: hospitality is a pleasure to give, never a performance to get through
• A true Team player: you look after your people the way you look after your guests
• Someone with Pride: you hold the standard even when no one's watching
• Focused on Welcome: every guest should feel like a regular, and every regular remembered

What We Offer

• Genuine autonomy and a direct line to ownership: your instincts shape how the floor runs
• A close-knit, professional team who take hospitality seriously and each other even more so
• Pay in line with the Hospitality Industry (General) Award plus casual loading, commensurate with experience
• Staff meals and a generous team discount
• An invitation to initiate ideas and collaborate with the owners as we shape the next chapter of a venue on the rise

How to Apply

Send your resume and a few lines about yourself to josh@beautifuljimkey.com.au, or drop by and introduce yourself in person. We'd love to meet you.