Join our dynamic team as the Assistant Retail Manager in our beautiful Royal Arcade store. We seek a motivated, service-oriented individual with strong communication skills, passionate about jewellery, art, and achieving business goals. Responsibilities include handling in-store and online inquiries, fostering client and artist relationships.
ASSISTANT RETAIL MANAGER ROLE
- Full time employment
- 5 days a week, average 40 hours a week, including an average of 3 Saturdays a month. *Note we trade Sundays only in December so must be available for at least 2 of these.
- Three month trial period
ABOUT US
Established in 2005 by jeweller Melanie Katsalidis, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design. Now located in Melbourne’s historic Royal Arcade, the award-winning space hosts both her name’s sake brand Melanie Katsalidis, as well as Pieces of Eight.
The store is home to more than 30 of Melbourne’s best jewellers and artists, with the addition of some overseas-based makers. The jewel box space hosts an exclusive collection of pieces – from the exquisitely beautiful and wearable, to the conceptual and experimental. We also specialise in facilitating bespoke commissions and love working with our customers to create custom engagement and wedding rings, as well as precious jewels of personal significance.
Discover both Pieces of Eight and Melanie Katsalidis via our online stores to experience objects of beauty, rare gemstones and finely crafted jewels for every occasion. We pride ourselves on shining a light on some of the finest creatives in the field of jewellery and small object based work, and connecting our clients with meaningful pieces to cherish and pass on to the next generation.
RECENT PRESS
The Design Files
https://thedesignfiles.net/2023/02/shopping-pieces-of-eight
Yellowtrace
https://www.yellowtrace.com.au/foolscap-studio-melanie-katsalidis-jewellery-store-melbourne/
ASSISTANT RETAIL MANAGER JOB ROLE
The Assistant Retail Manager involves managing the day-to day functions of retail operations and effectively lead the retail team to fulfil their duties. Areas of responsibilities include planning, managing and maintaining the retail store; protecting the store and merchandise; providing customer service; and coordinating the movement of goods and people within the store.
All members of our team have a genuine love of jewellery, art and creativity. They are passionate and confident to work in the retail industry and enjoy meaningful interactions with customers, represented artists and fellow team members. Our team genuinely enjoys driving the business forward by providing excellence across the board and meeting targets to ensure the success of the business can be celebrated by all.
The Assistant Retail Manager drives the realisation of the business strategies by developing business opportunities, fostering relationships with clients/artists, and establishing operations and service excellence standards.
They are also responsible for driving the organisation’s innovation and productivity aspirations. They operate in a rapidly transforming business environment and function through their understanding of consumers’ preferences, operational activities and industry landscape to enhance sales performance, operations and service level.
They are a resourceful, forward-thinking leader who is able to multitask effectively. They are able to inspire their retail team and lead with confidence in collaboration with the Retail Manager. They promote a positive working culture and drive the achievement of sales results. They are energetic, adaptable, highly-driven and sales-oriented. They also possess strong people management skills and are able to engage with management and key stakeholders.
RETAIL OPERATIONS
Retail Operations involves managing the day-to-day functions of the retail business. Areas of responsibilities include planning, managing and maintaining the retail store; protecting the store and merchandise; providing excellent customer service; visual merchandising; and coordinating the movement of goods and people within the store.
This includes opening and closing the store, managing client appointments and daily interactions with visiting customers, managing inquiries over the phone and social media, confidently converting engaged customers to purchase.
REQUIRED ATTRIBUTES
These are the core skills we expect you to bring to your role:
Service Oriented
Strong service mindset to create a positive experience for customers
Confident Communicator
Energetic and well-spoken, with a likeable, relatable and persuasive communicative style to establish quick rapport with clients, Gallery Manager, team members and head office
Detail-oriented
Strong organisational and multitasking skills, with a meticulous eye for detail to handle a fast-paced environment
Leadership
Guiding the retail team with confidence, creating a positive and harmonious work environment
Outcome Focused
Driving the retail team to ensure KPI’s are met, clients needs are fulfilled and problems are quickly solved with good resolutions
Adaptable
Resilient with a positive attitude to take on exciting challenges in a fast-changing environment
Innovative
Demonstrating the ability to offer new solutions to improve in-house systems, client relations and team management
KEY RESPONSIBILITIES
- Directly support the Retail Manager, working closely with both the retail manager and Director.
- Lead and inspire the retail team to achieve their goals and fulfil their duties effectively.
- Take the lead in managing day-to-day functions, fostering a positive working environment, and promoting teamwork.
- Provide guidance, support, and mentorship to team members, ensuring everyone is aligned with the business objectives.
- Conduct training sessions for junior staff, sharing your knowledge of the industry, customer service, and sales excellence to empower them for success.
- Plan, manage, and maintain the retail store, ensuring a visually appealing and organised environment.
- Oversee inventory management, including the movement of goods and merchandise, to optimise sales opportunities.
- Implement procedures to protect store assets and maintain security measures.
- Uphold a standard of excellence in customer service, thriving on meaningful engagement with customers.
- Utilise your in-depth knowledge of jewellery, gems, industry processes, history, and manufacturing to provide expert guidance and advice to customers.
- Quickly establish trust and confidence in our customers, nurturing long-lasting relationships through personalised service.
- Ensure follow-up after service, creating longevity in our relationships and fostering repeat business.
- Demonstrate exceptional sales ability, driving sales performance and meeting targets consistently.
- Utilise your passion for jewellery and creativity to inspire customers and increase sales opportunities.
- Collaborate with the Retail Manager to develop and implement sales strategies that align with business objectives.
- Foster strong relationships with the Retail Manager, Head Office, and key stakeholders, ensuring effective communication and collaboration.
- Act as a liaison between the retail team and management, conveying feedback, suggestions, and concerns to drive continuous improvement.
QUALIFICATIONS
- Demonstrated leadership skills with the ability to take initiative and lead in the absence of the Retail Manager.
- In-depth knowledge of jewellery, including gems, industry processes, history, and manufacturing.
- Minimum 5 years in jewellery sales.
- Excellent sales ability with a proven track record of achieving and exceeding targets.
- Strong interpersonal and communication skills, with the ability to engage effectively with customers, team members, and management.
- Passionate about customer service excellence, thriving on meaningful engagement with customers and nurturing long-lasting relationships.
- Highly organised with the ability to multitask and prioritise in a fast-paced environment.
- Energetic, adaptable, and sales-oriented mindset, with a passion for driving business success.
- Experience in training junior staff and sharing knowledge of the industry, customer service, and sales excellence.
INCENTIVES & EDUCATION
A range of initiatives and education are available to help you progress both horizontally and vertically, enabling you to take your career in retail further.
Please contact Margaret Blood register@bloodrecruiting.com if you have any questions and be sure to follow us on social media.
Warmest wishes,
The Melanie Katsalidis + Pieces of Eight Team
