Operations Supervisor
Reground
The Operations Supervisor will be a pivotal member of Reground's team, overseeing end-to-end operations, managing our driver team, and driving customer and stakeholder relationships. The role requires strong strategic thinking, creative problem-solving, and logistics expertise to optimise Reground's services while fostering business growth.
The Operations Supervisor will be a pivotal member of Reground’s team, overseeing end-to-end operations, managing our driver team, and driving customer and stakeholder relationships. The role requires strong strategic thinking, creative problem-solving, and logistics expertise to optimise Reground's services while fostering business growth.
This role will also support Reground’s growth initiatives and projects and requires a leader with exceptional people management skills, business acumen, and a passion for sustainability. Familiarity with the coffee industry would be highly beneficial.
Key Attributes
The ideal candidate will:
- Be a strong problem solver with a creative mind.
- Have excellent logistics and organisational skills.
- Possess strong business acumen and strategic thinking.
- Be a people-oriented leader who inspires collaboration.
- Ideally have experience and knowledge of the coffee industry.
- Comfortable driving heavy vehicles/holds a manual license.
Main Focus Areas
Team and project management.
Customer relationship management and improvements.
Compliance and OH&S implementation.
Core Responsibilities
- Staff Management: Oversee and support the driving team.
- Account Management: Manage medium and large client accounts, ensuring satisfaction and retention.
- Compliance: Manage policies and document compliance, ensuring all operations adhere to regulations.
- Strategic Growth: Build partnerships and networks to support sustainable growth.
- Public Relations and Events: Represent Reground at events and foster public awareness of our mission.
- Human Resources: Oversee payroll and rostering.
- Business Development: Implement strategies to expand services and enhance revenue streams.
- Commercial End-Users: Manage relationships and deliver tailored solutions.
Support and Oversight Tasks
- Provide operational oversight to ensure smooth service delivery.
- Support customer service and troubleshoot escalated issues.
- Assist with scheduling and logistical challenges as needed.
This role is for four days per week and is based in Alphington. It offers an opportunity to lead in a fast-growing, sustainability-focused organisation, making a tangible impact in the circular economy.
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