Venue manager- cafe & restaurant

About Us The Mansfield Coffee Merchant is a quality focused coffee roaster and cafe in Mansfield, Victoria's North East. With an emphasis on new experiences, we have made a name for ourselves as one of Victoria's top producers of unique blends and high-quality food made from local, seasonal produce. About the Role We have an exciting opportunity for an experienced Venue Manager to support our busy team in Mansfield, VIC. We are open for breakfast and lunch daily, and occasionally dinner. Based in our flagship cafe, you will be required to work 5 days a week on a permanent full-time basis, and represent our renowned coffee brand which is known nationally. Your duties will include but not be limited to: * Manage and train up to 25 FOH staff and develop rosters * Coordinate and manage all service functions in the venue, including our occasional events in the evenings * Create rapport with customers and manage customer service experience * Manage costs, sales budgets and set targets for financial performance * Embrace our established systems and champion processes Benefits and Culture * Attractive Salary Packaging - Earn upto $75,000 - $80,000(experience dependant) * Fantastic Location - Located in Mansfield at the foot of Mt Buller and close Lake Eildon. Living and working in the region is an adventurer's haven. * Well-Established Cafe - a Mansfield institution, we have operated for over 10 years, and our coffee is now known nationally * Job Security - this is a permanent, full-time role with a very loyal employer * Vibrant Team - work with a like-minded team; some have made the move from Melbourne, others local - all with fantastic portfolios * Relocation assistance - if you're considering making the move to Mansfield and require assistance sourcing accommodation / or some general guidance about the town, we're happy to help. About You You are an enthusiastic and personable individual who is looking to support a business with existing systems which have proven success. To be considered for this role you must possess the following: * 2 years' experience in a similar role in a busy a la carte restaurant or cafe offering high level table service * Valid Australian working rights * Able to influence, manage and achieve buy-in from your team * Advanced interpersonal, communication, customer service and leadership skills * A strong work ethic with ability to meet and surpass KPI's * A passion for specialty coffee and hospitality * Strong all-round FOH skills (service, waiting, hosting)