Wholesale Account Manager
Clark St Coffee Roasters
Clark St Coffee is looking for an experienced Account Manager to join our team. Working across sales to long term retention and growth, you'll manage our wholesale sales pipeline and account plans, customer training and education, events and activations, equipment and service standards working with our outstanding coffee partners.
- Sustainability: Contribute to a positive impact within the coffee industry.
- Work with a dynamic and passionate team of coffee professionals.
- Career Growth: Gain valuable experience in the specialty coffee industry.
Wholesale Account Manager
Cheltenham, Melbourne · Full-time
Since 2011, Clark St Coffee Roasters has built a genuine reputation for coffee excellence, service and sustainability — supplying wholesale partners across Melbourne, regional Victoria and nationally. We're proudly independent, growing fast, and looking for an experienced Wholesale Account Manager to help lead that next chapter. Our name is built on quality, transparency and direct relationships with the farmers who grow our coffee — values our team carries forward every day.
About the role
This is a hands-on sales and account management role covering the full wholesale customer journey — from new business through to long-term retention and growth. Reporting to the Founder, you'll manage our wholesale sales pipeline and account plans, customer training and education, events and activations, equipment and service standards, and reporting, while representing Clark St's sustainability story to every partner you work with.
Key responsibilities
- Drive wholesale sales activity and the new business pipeline, from prospecting through to close, working within budgets set with the team
- Build and maintain an account plan for every top-tier customer, covering range, retention, revenue and risk
- Lead onboarding for new wholesale accounts and ongoing account management for the existing portfolio
- Run Clark St's coffee training and education program across wholesale customers
- Own delivery, reorder and equipment servicing schedules in partnership with the production team, resolving issues quickly and personally
- Coordinate events, activations and sampling that build brand loyalty and open new accounts
- Collaborate with wholesale customers on social content, working with the marketing team to keep it on-brand
- Deliver regular sales and customer reporting, and contribute to Clark St's broader growth strategy and new market entry
- Represent Clark St's sustainability story and direct farmer relationships credibly with every partner
About you
- Solid wholesale/B2B sales and account management experience — specialty coffee or a related hospitality/FMCG channel highly regarded
- Proven record of growing and retaining a portfolio of accounts against real targets
- Strong negotiator and relationship-builder, credible with decision-makers at all levels
- Commercially astute, comfortable using sales data to prioritise and build a case
- Self-starter who can work towards targets with limited supervision
- Genuine depth of coffee knowledge and curiosity, and confidence training others.
- Current clean driver's licence and Australian work authorisation
This is a great opportunity to grow your career with an independent Melbourne roastery. If you're a coffee professional looking to build and grow a wholesale portfolio, we'd like to hear from you.
How to apply
Please submit your resume and a cover letter detailing your experience, goals and why you'd be a great cultural fit at Clark St Coffee to melissa@clarkst.coffee.
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