Floor Manager

The role

You’ll oversee the restaurant’s daily operations, with responsibility for service, staff performance and the overall guest experience. Working closely with the owners, you’ll identify what needs improving and follow it through.

This is a hands-on role, but it goes beyond being a strong presence on the floor. You’ll be expected to train staff, implement procedures, address problems and make sure standards are maintained across every shift.

Responsibilities include:

• Overseeing daily restaurant operations, from opening through to close.
• Leading service and ensuring the floor, host, bar and kitchen are working together.
• Training and developing staff, including onboarding new team members and providing ongoing feedback.
• Implementing and reviewing service procedures so expectations are clear and consistently followed.
• Managing staff allocations, breaks and rostering requirements in line with the needs of the business.
• Maintaining standards across service, food and beverage knowledge, cleanliness and restaurant presentation.
• Overseeing bookings, table allocations and service timing.
• Managing guest feedback and complaints, and addressing recurring issues.
• Ensuring opening and closing procedures, cash handling and end-of-day reporting are completed correctly.
• Maintaining food safety, responsible service of alcohol and workplace safety requirements.
• Keeping the owners informed of staffing needs, operational issues and areas for improvement.

About you

A minimum of 5 years’ experience in hospitality is essential, with previous experience managing a restaurant and leading a front-of-house team.

You’ll need to be organised, confident making decisions and comfortable holding people accountable. You should know how to train staff properly, give clear feedback and deal with issues directly.

We’re looking for someone who understands good service and can maintain it without making the restaurant feel formal or rigid. At Slowpoke, guests should feel welcome and well looked after, and the team should know what’s expected of them.

Experience with Square and OpenTable is preferred.