Join Ms Frankie as Head of People & Operations, where you'll shape culture, guide teams, and drive operational excellence across our growing venues. This hands-on role blends strategic leadership with on-the-floor coaching, overseeing training, rostering, and new venue rollouts.
Ms Frankie Hospitality Group
This is more than just an operations role — it's about culture, connection, and leadership from the inside out.
As Head of People & Operations at Ms Frankie, you’re not sitting behind the scenes — you’re on the floor, in the rhythm, and helping shape the future of a hospitality group that’s all heart. From restaurant to wellness space, you’ll guide the people, systems, and service moments that bring our brand to life.
- Guide venue leaders with weekly rhythm, training, and team coaching
- Visit venues regularly to support on-the-floor leadership and culture alignment
- Manage FOH rostering, stock approvals, and COG/COL targets
- Lead HEART-based training sessions and staff development programs
- Translate creative direction from the CEO into operational clarity and team alignment
- Roll out operations and team development for new venues (cafés, restaurants, wellness)
- Have led multi-site teams or managed venue leaders with care and confidence
- Are passionate about team training, coaching, and growing people
- Have operational experience in high-end, fast-paced venues
- Thrive in a role that blends strategic thinking with on-the-ground leadership
- Have strong emotional intelligence and bring steady, clear communication
- Love translating vision into systems, structure, and culture on the floor
You’ll work alongside the CEO to shape the next chapter of a group that's expanding with purpose. In return, we offer:
- $100K base salary + $20K performance-based bonus
- Tuesday to Saturday rhythm with flexibility
- Dining and wellness perks across our venues
- Access to leadership coaching and personal development
- Involvement in venue design, brand training, and team rollout for new projects
We’re not just growing venues — we’re growing people.
