Sales & Client Experience Manager
Aplenty
This role drives revenue growth and leads the end-to-end client experience at Aplenty. You own the sales pipeline, convert enquiries into booked work, and ensure every journey feels seamless from first contact to post-event follow-up. Working closely with the Founder and Kitchen team, you balance commerciality with hospitality.
- Opportunity to shape systems, drive revenue and grow with the company
- Work with amazing Australian and International brands and on the best events
- Tight-knit team that are all focussed on growth
THE ROLE
Based in Sydney, Aplenty provides uncomplicated catering and the event services necessary to make every shared moment feel memorable.
We are recruiting a Sales and Customer Experience Manager to step in to a leadership role within the business.
This is a commercially focused position driving revenue growth and owning the end-to-end client experience. You'll convert enquiries into bookings, lead premium client relationships, and ensure flawless event delivery - partnering closely with our Founder to win exceptional work and scale the business sustainably.
This is not an admin or typical account management role - it an opportunity to work as a true partner in growth at an exciting time in the business.
Aplenty is a small business with big ambition and a strong vision; we are looking for the right people to collaboratively work to get us where we are going.
YOUR RESPONSIBILITIES
Key Responsibilities
- Own the full sales pipeline and hit revenue targets
- Lead consultative client conversations to develop thoughtful proposals that align with creative vision and commercial targets to maximise event value
- Build new business through partnerships and nurture repeat clients
- Deliver seamless, premium client experiences as the primary relationship holder
- Translate client vision into executable plans for kitchen and operations teams
- Drive systems, process improvements and commercial discipline
- Fostering strong, collaborative relationship internally and with external stakeholders
Success looks like
- Revenue targets consistently met or exceeded
- High enquiry-to-booking conversion
- Happy, loyal clients who return and refer
- Seamless, well-run events
- Strong partnership with the Founder and Leadership team
- Systems that develop, improve and adapt over time
What You Bring
- 4+ years in event, weddings, hospitality or service-based sales
- Proven revenue development skills with strong conversion rates
- Confidence leading commercial conversations and setting boundaries
- Highly organised with strong systems thinking
- CRM and tech fluent, calm under pressure, self-directed
- Comfortable in a small, fast-moving, growth-stage business
Who You Are
- You live and breathe hospitality and good food
- You’re commercially savvy and people are naturally drawn to your warmth and kindness. You're honest, trustworthy, and authentic
- A real systems lover and you’re a fan of continuous improvement and implementing efficiencies wherever you go
- You can anticipate risks, solve problems proactively, and maintain alignment across stakeholders to ensure seamless delivery
- You’re operating from a place of low ego, high ownership and you’re excited to partner with our Founder to deliver creative events worth talking about
What We Offer
- Positive and supportive workplace with growth at the core of what we do
- Staff lunches
- Female-founded business focused on team development and growth. We want to ensure that everyone loves coming to work everyday
Apply Now
