Floor Staff
Sense Of Self (SOS)
We are keen to meet people who enjoy working in a fast-paced environment, with a dynamic team, and those who have a genuine approach to guest services.
Suited to those with exceptional hospitality and retail experience who possess great time management skills, excellent communication capabilities, and a can-do attitude.
We value all diversity of bodies and welcome all gender identities and expressions, both in our guests and our team.
Responsibilities:
- Ensuring the bathhouse and all areas of the facility are maintained, clean, tidy, and sterilisation practices are maintained at all times
- Replenishing stock in the space including laundry, amenities, food and beverage, and hygiene items
- Making sure guests feel welcome and comfortable on every visit
- Informing guests about the facilities, services and products when visiting the spa.
- Ensuring all operational protocols are followed and upheld
- Knowledge of products, and ability to share knowledge with customers
- Showing attention to detail and immaculate presentation
- Willingness to work across multiple disciplines
- Assisting with guest bookings where necessary
Skills + Availability:
- Excellent, clear, and consistent communicator (customers & colleagues)
- Calm under pressure - at SOS we have a very demanding and high-paced customer service environment
- Self-led and adaptable
- Be genuine at your core - prioritising the customer experience
- Flexible with your time, including a willingness to work weekends - we are open 16 hours a day, 7 days a week
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