Head Concierge (Senior Concierge)

This is an exciting opportunity for an experienced Reception Manager, Duty Manager or Front of House Manager who will lead and supervise the daily operations of the Front of House Concierge team located at the Olderfleet, 477 Collins St., Melbourne.

The Concierge team is responsible to create a culture that fosters conversations, enables encounters and encourages exceptional people to achieve exceptional success. Most of the time, it is the informal interaction with each other that leads to new contacts and chains of thoughts that we want our tenants to benefit from – personally and professionally. Therefore, we expect every team member of Concierge to be a role-model in terms of continuously promoting authentic encounters. 

Ideal candidate

A leader with genuine passion for hospitality and customer service. You will understand that customer service is at the forefront of everything we do. You will bring the following skills and experience;

• Minimum of 2 (two) years previous experience in Concierge, Front of House, Guest Services or Customer Service or similar role preferred, prior management experience is an essential
• Prior hospitality, property or building management experience is highly regarded 
• The ability to lead by example, train and motivate a team
• Bring fresh ideas and an innovative approach
• Have an encouraging leadership style
• Exceptional interpersonal and communication skills
• Able to develop sound working relationships with other employees 
• Have a strong customer service focus
• Exceptional work ethic, display energy, enthusiasm and drive
• Hold a current and valid First Aid Certificate (essential)

What We Offer

• Stylish and modern workspace, including hotel-style concierge services and luxurious end-of-trip facilities.
• Opportunity to work for a loved and well-respected premium brand with boutique workspaces across Australia.
• A culture that values diversity, innovations, promote growth, health and wellbeing.
• Product & Hospitality Discounts.
• Generous employee benefits and incredible amenities. 
• Hours: Monday - Friday, no weekends and public holidays, Front of House operating hours from 7:00am to 7:00pm  
• Trainings and Uniforms provided. 

Please note: Applicants must have full Australian working rights and be available to commence immediately.

WHO WE ARE

Brimming with exciting growth opportunities, Florence Guild curates spaces and experiences that are inspiring a renaissance in how we live, work and connect. We shape environments that elevate the entire building experience — seamlessly integrating workspaces, restaurants, cafés, bars, retail, concierge services, wellness, events and learning into one considered whole for the business leaders, innovators and creators of today and tomorrow. 

Under the Florence Guild umbrella sits Work Club, our collection of ten premium professional members’ clubs across Sydney, Melbourne and Canberra. Here, members move seamlessly between work, wellbeing and community, with access to Florence Guild Wellness and Florence Guild Presents, our curated event series featuring leading global thinkers. Our precincts extend into hospitality through our Club Lounges, Freyja (Nordic-inspired restaurant), Spezia (Italian restaurant), Valhalla (cocktail bar) and SAGAS (café & retail).

The Sandstones Club stands as a defining expression of the Florence Guild philosophy: a storied and architecturally striking environment designed to cultivate focus, connection, inspiration and renewal. It is a space conceived for those who regard clarity as a decisive advantage.

Caring for the people within our ecosystem is equally considered. Eir Liv — A Human Potential Club supports members to perform at their best, bringing together biological precision, behavioural design and cultural capital to optimise both personal and professional performance. 

Website: https://florenceguild.com