Assistant Manager

Your responsibilities will include:

• Supporting the Venue Manager with the daily operation of the café
• Leading the FOH team during busy services
• Opening and closing the venue when required
• Supervising staff and ensuring service standards are maintained
• Helping manage staff performance, attendance and presentation
• Assisting with rostering and staff coverage where required
• Ensuring excellent customer service and a positive customer experience
• Handling customer feedback and resolving issues professionally
• Ensuring the café is clean, organised and presented to a high standard
• Monitoring daily operations and identifying anything requiring attention
• Assisting with stock management and ordering
• Ensuring company procedures and standards are followed
• Maintaining workplace health, safety and food safety standards
• Assisting with functions, group bookings and special events
• Taking ownership of problems and following them through until resolved
• Supporting the Venue Manager with general administration and operational tasks
• Stepping into a leadership role when the Venue Manager is not on site

We are looking for someone who:

• Has previous café, restaurant or hospitality management/supervisory experience
• Has at least 2-3 year's experience in a leadership role  
• Is confident managing a busy FOH team
• Is hands-on and happy to work alongside the team during service
• Communicates clearly and professionally
• Is organized, reliable and able to prioritize tasks
• Has strong customer service and problem-solving skills
• Leads by example and takes initiative
• Is comfortable opening and closing a venue
• Can work collaboratively with senior management and the kitchen team
• Has strong attention to detail
• Is available to work weekends as part of a full-time roster