Venue Manager

Located in Collingwood, Melbourne, Sense Of Self (SOS) is a contemporary bathhouse and spa with beautiful design, a big mission, and world-class customer service at its core. We believe that exceptional customer and staff experience is underpinned by seamless operations and are looking for an experienced, well-rounded Venue Manager to lead our Collingwood team, customers and venue. 
 

This role offers a unique opportunity to be at the forefront of a small business with an exciting growth trajectory. You'll have the chance to make a significant impact, driving operational excellence and shaping the direction of our team. As part of our dynamic and close-knit company culture, you'll find your contributions valued, and your ideas will be welcomed as we collectively work towards achieving our ambitious goals. If you're looking for an exciting and fulfilling role where you can lead a team, influence strategic decisions, be an integral part of a thriving business, and in a company you can growth with then we encourage you to apply.

This role would be most suited to someone who has proven experience in Spa, Hotel, or Hospitality management, and someone who understands the intricacies of a fast paced and dynamic service environment. You will lead the Collingwood Site in achieving its strategic and financial goals, whilst maintaining and ensuring exceptional quality and service levels throughout the whole venue. This role is hands-on and requires a can-do attitude, a passion for problem solving, leadership skills, exceptional communication skills, and fluency in business acumen. 

Key responsibilities:

• Managing daily operations of both the bathhouse & massage studio- everything from coordinating the teams, ensuring the water safety in the pools, serving and assisting guests, and jumping in to cover sick leave when required
• Working on-shift in the bathhouse to lead the team through the day-to-day service
• Direct management and coaching of the team leads and the person responsible for all team members venue-wide (15+ direct reports)
• Being the leading communicator and wordsmith- you keep everyone informed, know how to craft a compelling message, are the most responsive person in the team, and are always on top of your channels
• Stock management of sundries, retail items and consumables to ensure we have what we need when we need it
• Ensuring building maintenance is kept up-to date by scheduling and liaising with external contractors to keep SOS in tip-top condition
• Recruitment of new hires- someone who knows what to look for and understands how to build a team filled with aligned, dedicated and passionate people
• A team leader- someone who can lead by example, motivate those around them, build a lasting culture,  and foster inter-team relationships
• Financial management of the business units, including profitability and financial performance in line with budgets and KPI’s

Availability: 

• This is a full time position over a 5-day working week roster*
• Note that this role is as much about being behind the scenes as it is being a presence on the floor leading the team and guests

*Please note this is not a Monday- Friday role as we operate 7 days a week, however, we are very considerate of creating balance and routine within every role at SOS
 

Skills & Experience:

• Experienced- You have 3+ years experience managing a high-performance team and environment
• Inspiring Leader – you know how to motivate and build a supportive but high-performing team, leading by example and fostering alignment.
• Dynamic Problem Solver- you can quickly assess situations and employ considerate strategies to overcome obstacles, whilst always maintaining an air of calm.
• Accountable- you take responsibility for your actions, ensuring tasks are completed efficiently and foster trust within the team by doing so.
• Operationally Minded- you understand that seamless staff and guest experiences rely on seamless systems and operations and not only know how to keep them running, but always seek to improve them. 
• Initiative- you are a self-starter who proactively seeks improvement opportunities, driving progress for the company and inspiring the team to learn and grow.
• Tactful Communicator- you have a knack for getting complex information across clearly and respectfully, fostering trust, and resolving conflicts smoothly.
• Passion For Care- maintaining high standards of care involves consistently delivering exceptional service and management that exceeds expectations, which you are motivated to meet for the Sense Of Self guests and team alike. 
• Current First Aid Certificate.

What we can offer:

• Join Sense Of Self and grow with one of Australia's most progressive wellbeing companies as a Venue Manager
• Ongoing coaching in leadership, people management, operations, and communications
• The chance to work with, and lead, a high performing but supportive team 
• Alongside a true commitment to employee wellbeing, we offer staff unlimited weekday access to the bathhouse, a full pantry, and a beautiful space to work from