Cheesemonger/FOH

Who we are?

Maker and Monger is an all-encompassing cheese & wine shop in South Yarra, Melbourne, with the best local and international cheeses available in Australia, stored in our purpose-built maturation room and served behind a 7-metre long climate-controlled cheese counter. We have a bespoke wine selection with many allocation only wines and a dine-in section of 40 seats offering toasties and curated cheese & wine plates.

What is the role on offer?

Do you enjoy the art and science of building relationships with customers? Want to work within a caring and nurturing environment within the heart of Melbourne's oldest food market?

Maker & Monger are looking for people of all experience and age to join our team and begin or continue your journey in the world of cheese & wine.

Led by Anthony Femia, Australia's leading cheesemonger, our shop features a purpose-built maturation room, a 7-metre long climate-controlled cheese counter and a kitchen offering - not only our world-famous toasties, but a selection of seasonal cheese dishes utilising the quality produce surrounding us at Prahran Market. We have recently added a fantastic wine selection of boutique and delicious wines which complement our offering and has opened a world of possibilities for you to learn whilst enjoying tasting and teaching these wines.

Join a team that is passionate about the culinary world as much as you are. With monthly training and encouraged cheese & beverage tastings - we want you to be the best and to share the Maker & Monger passion that we so strongly strive to achieve.

This year, we are exploring new opportunities within the events and corporate catering spaces as well as a more interactive online presence both socially and an online market place. There is limitless growth in these sectors for the right applicants.

Tasks & responsibilities

• Knowledge of M&M cheese & beverage selection and able to sell and upsell with ease and confidence in a fast paced environment
• Value excellent, personalised customer service and possess strong communication skills  
• Have a commitment to delivering an unforgettable and sincere cheese experience for M&M customer
• Follow health and safety protocols 
• Maintain quality standards and cheese care requirements
• Work to create customer loyalty through individualised service
• Weekend work is essential as well as some evenings when we host events on or off-site
• Working off-site events - delivery, set up, pack down and provide high levels of customer service to ensure the smooth running of events
• Working autonomously towards a common goal and as part of a vibrant team

Qualifications & experience

• Current RSA
• Drivers licence
• Basic understanding of sales principles and customer service practices
• Love of cheese a bonus
• Basic understanding of wine and beer. WSET Level 2 or above is a huge plus! 
• High level of cleanliness of work and personal hygiene
• Ability to work within a small team without ego or agenda
• Proficiency in English
• Customer service focus
• Friendly, helpful, confident, and engaging personality
• Basic administration skills
• Familiarity with consumer behaviour principles
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts and weekend work is compulsory

Please make sure to send an up to date cover letter with your application. There will be a 2 stage interview process followed by a detailed induction and training for all successful applicants.