Functions and Bookings Administrator

Welcommé Group is a new and upcoming Melbourne hospitality group! Rooted in the French word “commé,” meaning “as you are,” we celebrate authenticity, radiating positivity through uplifting affirmations. As you step into our welcoming haven, you become family, embraced by warmth and carefree charm. Our mission is to create emotional connections, exceeding expectations with remarkable experiences! 

We're seeking a Functions and Bookings Administrator to liaise with our customers and operations teams to make bookings and functions at all Welcomme Group venues. Hours are Tuesday-Friday, 9am-5pm. Immediate start. 

Golden Fleece Hotel- South Melbourne 3205. @goldenfleecehotel_melb 

Republic Economica- South Yarra 3141. @republic.economica

Key responsibilities and duties:

• Ensure all bookings emails inbox are at zero by the end of the day
• Answer phone calls in a friendly, fun and informative tone 
• Monitor and coordinate functions and bookings details with venue operations team, events and marketing managers
• Maintain a high level of product and service knowledge to explain and sell services to customers
• Ensure detailed and thorough completion of bookings as per customer requests 
• Maintain administration systems and processes that allow effective management of all correspondence and reporting
• Punctual attendance at and participation in meetings as required by the business
• Interact with all colleagues, and customers in a professional and positive manner to foster good rapport, promote brand and team spirit 
• Display high commitment to exceptional service and display strong attention to detail 

The succesful candidate must have:

• A love for hospo!
• Warm and welcoming personality, strong interpersonal skills
• Profficent technology skills (MS office, Opentable, Gmail, Stripe) 
• High level communication, the abilitiy to communicate clearly and concisely, varying communication style depending upon the audience and venue
• Effective time management and organistion skills
• Excellent attention to detail 
• Positive approach to change 
• Strong teamwork, willingess to assist and support others as required 
• Own laptop 

What we can offer:

• Discounts across the venues
• Oppurtunity for growth within the group
• Consistent work hours, flexibility working between venues