Reservations & Events Coordinator

Supernormal is seeking an Event & Reservations Coordinator to join our team. Established a decade ago in Melbourne's CBD, Supernormal is a lively, all-day, Asian inspired restaurant with a contemporary Japanese aesthetic. The refectory-style dining room is flanked by a long, open kitchen and bar; downstairs lies a secret space for events, parties and karaoke. Supernormal’s menu is influenced by the cuisines of Tokyo, Shanghai, Seoul and Hong Kong. It celebrates the notion of shared feasts via a selection of classic dishes alongside new and inspired interpretations. 

About the Role

Now into its eleventh year on Flinders Lane, Supernormal remains an ever-evolving, much loved and intrinsic part of Melbourne’s hospitality landscape. This position involves driving guest services operations, coordinating reservations, and overseeing events in a busy restaurant environment. You'll work with our team to ensure smooth daily operations, our venue remains bustling and busy, and all guests experience the best of Supernormal.

Your responsibilities

• Managing reservations, working with SevenRooms to optimise table allocations and guest flow.
• Communicating with our guests and team, both before and after their visit.
• Coordination of events from inception through execution.
• Sales support to ensure our Private Dining Room and karaoke machine are always busy.
• Provide a creative approach to filling the room.
• Support daily restaurant operations through guest-focused service.

What you’ll bring

• A commitment to delivering a top tier guest experience;
• A passion for Melbourne's food and dining culture;
• An understanding of how restaurants operate;
• Experience in event sales and coordination;
• Detail orientated with strong communication and organisational skills;
• Experience with SevenRooms and Tripleseat will be well regarded;
• Previous experience in restaurant administration roles will be viewed favourably.

Here’s what we can offer you

• Join Trader House, operated by one of Melbourne's most respected and experienced hospitality professionals
• Take pride in representing a multi-award-winning venue at the forefront of innovative dining
• Access ongoing professional development through accredited external providers and Trader House's exceptional internal talent
• Clear succession planning opportunities within our ever-expanding restaurant group.
• Staff discounts across all Andrew McConnell venues and specialty retail stores.
• Office hours in the hospitality industry offering a great work/life balance.
• An iconic Flinders Lane location in the heart of Melbourne’s dining district;

This position is a long-term engagement. We offer internal management training to help you cope with the demands of an extremely busy restaurant, whilst continuing to develop our people. The ever-expanding Trader House group looks within for talent to help build new opportunities - there is always something to work towards on the horizon. You will stay inspired and motivated to keep one of Australia’s favourite restaurants at the forefront of interesting, modern dining for years to come.

Trader House Portfolio Includes: Gimlet | Apollo Inn | Cutler | Supernormal | Bar Miette | Cumulus Inc. | Marion | Builders Arms Hotel | Meatsmith Heritage Butcher | Morning Market

You'll remain consistently inspired and motivated while helping maintain one of Australia's most celebrated restaurants at the pinnacle of modern, innovative dining.