Assistant FOH Manager - Hatted Restaurant

About the company

Located in the heart of Martin Place, this newly hatted restaurant is already making its mark on Sydney’s dining scene. With capacity for 100+ guests and a dynamic team, the venue is part of a growing multi venue hospitality group with multiple projects in the pipeline in NSW. The culture is merit-based, people-first, and quality-driven — no micromanagement, just a focus on high standards, autonomy, and rewarding leadership. If you're looking to grow your career in a place where your input matters, this is the kind of group you want to be part of.

About the role

We're on the lookout for a sharp, service-focused Assistant FOH Manager who’s ready to step up, lead from the floor, and bring energy to every shift. You'll work side-by-side with the FOH Manager to run smooth, high-quality services — and be trusted to take the reins when they’re not around. This is a hands-on role for someone who thrives in the action, knows how to keep standards high, and can keep their team motivated and focused under pressure.

Responsibilities

• Lead floor operations with confidence, setting the pace and tone for service.
• Support the FOH Manager with training, development, and succession planning for the team.
• Act as a trusted point of contact for both staff and guests, handling feedback and resolving issues with professionalism.
• Maintain sharp service standards, guest satisfaction, and a proactive sales culture that guides the guest journey.
• Manage rosters, wage costs, and stock levels to keep service efficient and profitable.
• Assist in beverage program development — from maintaining the wine list to liaising with suppliers and overseeing stock control.
• Ensure compliance with RSA, licensing, food safety, allergen procedures, and OH&S requirements.
• Oversee venue presentation, cleanliness, and equipment maintenance to uphold a premium environment.
• Support HR processes, including onboarding, performance reviews, and (when required) disciplinary actions.
• Take charge of the floor when the FOH Manager is away, ensuring smooth, high-quality service.

About you

• Experience in premium dining (fine dining or upscale brasserie-style – no pubs or clubs)
• You're hands-on, present, and lead by example — not from behind a desk
• Confident managing rosters, stock, and costs to keep the venue profitable.
• Knowledgeable in compliance areas — RSA, food safety, allergens, and OH&S — and committed to maintaining a safe, professional workplace.
• Skilled at motivating, training, and developing teams, with the ability to hold people accountable while lifting morale.
• A natural communicator who thrives in a fast-paced, guest-focused environment.
• Commercially savvy, confident working to sales targets, and proactive about driving results.
• Open to feedback and always looking for ways to improve — for yourself and your team.
• Fully eligible to work in Australia (no sponsorship available).

The Perks

• $80–85K + super
• 38–42 hrs/weeks and a fixed roster
• Be part of a high-performing venue with strong leadership and future expansion plans
• Real career growth within a scaling hospitality group
• Work in a culture where autonomy is earned and rewarded — no micromanagement

They’re Building Something Special

This is your chance to step into a role with real impact — to help shape team culture, lead by example, and grow with a company that’s going places. If you’re a strong Assistant Manager (or top-tier Supervisor ready to level up), and you care deeply about hospitality done right, we’d love to chat.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, colour, religion, origin, disability, age… We create equal opportunities for all because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.