Learning & Development Lead (Hospitality)

Learning & Development Lead (Hospitality)
Full-time or Part-time | Melbourne-based | Flexible work arrangements

PAX is a hospitality strategy and operations business working with some of Australia’s most respected venues and hospitality groups. We help operators enhance their businesses so that they can enrich the communities around them— not through theory, but through clarity, structure, and practical execution.

We’re now looking for a Learning & Development Lead to help us deliver training, workshops and capability-building programs across our client base.

This role would suit someone who:

• Loves teaching and developing people
• Has experience in hospitality, training, or people development
• Is ready to step out of service or shift away from traditional HR
• Enjoys being hands-on, practical, and in front of people
• Wants meaningful work with real-world impact
• Finds something new in every workshop, even if it’s the 800th time they have facilitated it! 

This is not a traditional HR or People & Culture role.

You’ll be responsible for delivering training and development programs that help hospitality teams perform better — from owners and managers through to frontline staff.

You’ll work closely with the PAX leadership team to deliver workshops that cover areas like:

• Recruitment & onboarding fundamentals
• Leadership and management basics
• Team culture and communication
• Financial literacy for operators
• Running effective events
• Social media and brand execution
• Growth and development pathways

The content will largely be developed by PAX — your role is to bring it to life, deliver it well, and help refine it over time.

This role could suit:

• A hospitality professional ready to move out of operations
• A trainer or facilitator with hospitality experience
• Someone with L&D, coaching, or HR exposure who prefers delivery over policy
• A parent returning to work looking for meaningful, flexible hours
• Someone who loves working with people and helping them improve

You don’t need to be an “expert” in everything — but you do need to be confident facilitating groups, communicating clearly, and adapting to different audiences.

• Delivering workshops and training sessions for hospitality teams
• Supporting rollout of PAX learning programs
• Working with clients across venues and groups
• Helping refine and improve training content over time
• Acting as a consistent, trusted presence for clients
• Occasionally assisting with internal PAX development initiatives

• Strong communication and facilitation skills
• Confidence in front of groups
• Hospitality experience or strong understanding of the industry
• Organised, reliable, and self-directed
• Comfortable working across different venues and teams
• Values-led and people-focused

• Full-time or part-time (flexible)
• Melbourne-based
• Mix of on-site delivery and remote work
• Competitive salary depending on experience
• Opportunity to grow with PAX as we scale

If you’re someone who enjoys helping people grow, loves hospitality, and wants to be part of building something genuinely meaningful — we’d love to hear from you.