Customer Account Manager

ABOUT NATOORA

Natoora started 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents.

We work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK.

On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.

 ABOUT THE JOB

We are looking for a Customer Account Manager to manage and grow a portfolio of customers across Melbourne's hospitality and retail landscape.

You'll be the face of Natoora to our customers — restaurants, bars, cafés, bakeries and retail shops — building genuine relationships that go beyond order-taking. You'll visit regularly, talk seasonality, help plan menus and make sure every account understands not just what we supply, but why it matters. We work with some of the most thoughtful, forward-thinking people in the industry, and we hold ourselves to a standard that matches theirs.

This role is for someone who is as comfortable having a conversation in a busy kitchen as they are sitting down to review account performance. You'll be proactive, curious and motivated — someone who spots an opportunity and acts on it.

Responsibilities

• Manage a portfolio of accounts with a focus on building strong relationships and driving sales growth
• Visit customers regularly to share seasonal product knowledge and keep them connected to our mission
• Support menu planning and ensure customers get the most from what we offer
• Work closely with colleagues across departments to resolve issues and deliver a seamless service
• Analyse account performance regularly and take clear action to improve it
• Be a knowledgeable, passionate and credible ambassador for Natoora in everything you do

About you

Essential

• Strong knowledge of the Melbourne hospitality and food retail industry
• A genuine passion for produce, seasonality and the food system
• Commercial instinct and the confidence to drive sales
• Organised, proactive and calm when things get busy
• A natural communicator who builds trust easily

Preferred

• Experience in account management or a customer-facing sales role
• Familiarity with data and reporting tools

The essentials

• Natoora produce at a significant discount
• A competitive salary and performance incentives, excellent training and the opportunity to progress your career
• Centrally located office and warehouse space, accessible by public transport
• Budget for eating out with clients
• A mobile phone plan and laptop

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Email alex.giannikas@natoora.com with your CV and cover letter, and tell us why you want to join the team.