Cafe Manager Operations & Team Leader
Hobba Cafe
Hobba Cafe is looking for an experienced, hands-on Cafe Manager with 3-5 years' management experience** to oversee the cafe from A to Z. You'll manage daily operations, staffing, training, rosters, customer service and team performance. We need a proactive leader who takes ownership, leads by example and gets things done.
- 3–5 years’ experience in café or hospitality management required
- Hands-on role managing the café from A to Z
- Lead, train and manage the team while overseeing daily operations
HOBBA Café is looking for an experienced and highly motivated Café Operations Manager to join our team.
We are looking for someone with at least 3 years’ management experience, ideally 3–5 years in a busy café or hospitality environment, who can take responsibility for the day-to-day running of the venue from A to Z.
This is a hands-on management position. We are not looking for someone who simply oversees the team from the sidelines. We need a strong leader who is prepared to be on the floor, lead by example, solve problems, follow things up and make sure the entire operation runs smoothly.
About the Role
You will be responsible for overseeing the overall café operation, including the team, service, staffing, training, customer experience and day-to-day operational requirements.
Your responsibilities will include:
- Managing the daily operation of the café from opening through to closing
- Being hands-on during busy service and leading the floor team by example
- Recruiting, onboarding and training new staff
- Managing staff performance, attendance and presentation
- Preparing and managing staff rosters and ensuring appropriate staffing levels
- Following up on staff requirements, performance and any operational issues
- Training and developing staff to maintain consistent service standards
- Managing the FOH team and working closely with the kitchen team
- Ensuring excellent customer service and a positive customer experience
- Handling customer feedback and resolving issues professionally
- Ensuring the café is clean, organised and presented to a high standard
- Monitoring daily operations and identifying areas that need attention
- Managing stock levels and coordinating ordering where required
- Ensuring procedures and company standards are followed
- Managing opening and closing procedures
- Ensuring workplace health, safety and food safety standards are maintained
- Assisting with functions, group bookings and special events
- Communicating effectively with the owners and management team
- Taking responsibility for problems and following them through until they are resolved
- Looking for ways to improve the business, service and team performance
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