Run the Central Coast's most iconic Pizza Parlour

Venue Operations

• Take overall responsibility for the smooth day-to-day running of Tropicana.
• Lead service and ensure consistently high standards of food, beverage and customer experience.
• Be present on the floor during key trading periods and lead by example.
• Open and close the venue and ensure all operational procedures are followed.
• Troubleshoot issues quickly and confidently during service.
• Maintain the presentation, cleanliness and overall atmosphere of the venue.
• Ensure music, lighting, styling and general ambience remain consistent with the Tropicana brand.
• Manage ordering and stock levels across food, beverage and venue supplies.
• Conduct regular stocktakes and identify discrepancies.

People & Leadership

• Recruit, train, onboard and manage FOH staff.
• Create and manage weekly rosters in line with business needs and labour budgets.
• Build a reliable, positive and accountable team culture.
• Manage performance issues and staff conflicts appropriately

Customer Experience

• Maintain a high level of service and hospitality.
• Build relationships with regular customers and the local community.
• Handle customer complaints professionally and resolve issues before they escalate.
• Understand that Tropicana is as much about the experience and brand as it is about the food.
• Help maintain the personality, energy and sense of fun that makes the venue distinctive.

Compliance & Safety

• Ensure RSA, food safety, WHS and other relevant requirements are followed.
• Maintain required venue records and procedures.
• Ensure staff understand and comply with workplace policies.

Marketing & Events

• Assist with implementing promotions, events and special trading periods.
• Work with the owners on ideas to drive traffic and repeat business.
• Help coordinate DJs, community events and other activations.
• Contribute ideas for improving the venue and strengthening the Tropicana brand.