Section Waiter

About the Role

We are looking for an experienced and hospitality-focused Section Waiter to join our front-of-house team. Bistra is a 55 seater owner operated restaurant. We serve classic European inspired Bistro fare, in a fast paced environment, with a strong focus on wine, both Domestic and International.

The Section Waiter is responsible for the smooth and professional service of an allocated section of the restaurant, from welcoming guests and taking orders through to food and beverage service, clearing, payment and farewell. The role requires strong product knowledge, attention to detail, excellent communication and the ability to maintain a high standard of service throughout busy periods. The position will also entail other roles within the Front of House team, such as food running, bar backing, beverage dispense and commis waitering.

This is a hands-on role suited to someone who takes genuine pride in hospitality, understands the importance of timing and teamwork, and is confident in managing their own section while contributing to the overall performance of the restaurant team.

Key Responsibilities

Guest Service

• Provide warm, attentive and professional service throughout the guest experience.
• Take ownership of an allocated section and ensure tables are consistently maintained to a high standard.
• Welcome guests, explain the menu and provide informed recommendations where appropriate.
• Advise on menu/ordering formatting regarding quantities and course breaks.
• Accurately take food and beverage orders and communicate relevant dietary requirements or special requests to the kitchen.
• Maintain awareness of each table's progress and anticipate guest needs.
• Ensure food and beverages are delivered accurately, efficiently and with appropriate presentation.
• Check guest satisfaction throughout the meal and respond appropriately to requests or concerns.
• Process payments accurately and professionally.

Food & Beverage Knowledge

• Develop and maintain strong knowledge of the restaurant's food and beverage offering.
• Understand menu ingredients, preparation methods, dietary considerations and common allergens.
• Maintain a strong working knowledge of the wine, beer, spirits and non-alcoholic beverage lists.
• Be able to confidently describe products and make appropriate recommendations based on guest preferences and menu selections.
• Stay informed about menu changes, unavailable items, daily specials and relevant service information.

Section Management

• Maintain a clean, organised and well-presented section throughout service.
• Ensure tables are correctly set, cleared and reset in accordance with restaurant standards.
• Monitor table pacing and coordinate appropriately with the kitchen, bar and other members of the floor team.
• Communicate clearly with supervisors and colleagues regarding table requirements, delays, special occasions and service issues.
• Assist other sections when required and contribute to the overall flow of service.
• Complete opening, closing and side duties to the required standard.
• Manage out by times 

Commencement: Early-Mid October, 2026

Email: alexei@bistracarlton.com.au