Front Desk & Housekeeping
Surf Hotel
Love variety, people and creating great experiences? We're looking for a
warm, reliable all-rounder to join our Surf Hotel team!
This role blends hands-on housekeeping with front-of-house and hosting - welcoming guests, checkin in and out, general guest comms, and keeping rooms looking their best.
Perfect for someone who enjoys hospitality
POSITION
- Casual
- Weekend work
- Reporting to Hotel Manager
- Start asap!
SKILLS AND EXPERIENCE
- Previous cleaning or housekeeping experience
- Previous reception or front of house experience
- Knowledge of WHS and responsibilities
- Great people and communication skills with an eye for detail
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RESPONSIBILITIES
- Provide exceptional customer service and enhance guest experience
- Opening/closing of facilities
- Front desk admin, including use of PMS system, guest check in’s and check outs
- Manage bookings, phone enquiries and guest emails
- Provide guests with local recommendations, tours and activities
- Daily cleaning of hotel rooms and common areas including fire pit, reception, office, laundry, outdoor spaces
- Ensure high standards of cleanliness are maintained throughout the hotel
- Uphold the highest standards of cleanliness with attention to detail
- Restock cleaning products and linen daily
- Report any maintenance issues to Hotel Manager
- Follow all work health and safety procedures
- Responding to safety and security issues
- Maintain a professional and helpful attitude towards guests and team
- Perform any other duties as assigned by Hotel Manager or General Manager
Apply Now
