Assistant FOH Manager
Cafe Lewi
Assistant Manager is responsible for overseeing daily lunch/dinner operations, ensuring exceptional customer service, and supporting staff to maintain high standards of food quality, cleanliness, and efficiency. This role involves leading the team during shifts, managing workflow, and creating a welcoming environment for customers.
- Full time position available for the right candidate
Cafe Lewi is seeking a Assistant Foh manager to join our growing team. The Assistant manager will work closely with the Owners to make sure that the quality of service is the best as it can be. Wine and beverage knowledge essential. Currently open wednesday night and friday nights but looking to expand to 3-4 nights. RSA is required and essential.
Key Responsibilities:
- Team Leadership & Supervision
- Supervise and coordinate café staff during shifts
- Train, mentor, and support team members
- Delegate tasks and ensure smooth daily operations
- Foster a positive and productive team culture
- Customer Service
- Deliver and maintain excellent customer service standards
- Handle customer enquiries, feedback, and complaints professionally
- Build strong relationships with regular customers
- Operations Management
- close the café as required
- Ensure efficient workflow during busy periods
- Monitor stock levels and assist with ordering supplies
- Maintain compliance with health and safety regulations
- Quality Control
- Ensure consistency in food and beverage preparation
- Maintain cleanliness and presentation of the café
- Uphold brand standards and service quality
- Administrative Support
- Assist with rostering and staff scheduling
- Support daily cash handling and reconciliation
- Report operational issues to management
Must have RSA.
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