FOH Supervisor

Umberto Espresso Bar is a busy, much-loved local pasta bar in Thornbury that punches well above its weight.

We’re looking for a passionate Front of House Supervisor to join our ambitious team and help us keep pushing the venue forward.

This is a great opportunity for a seasoned hospo legend looking to step back from the intensity of full-time management, or an up-and-coming supervisor ready to take the next step and prove themselves.

What’s on offer

• Be part of a professional, creative and genuinely passionate team
• Work alongside leaders who care about their people and lead with positivity
• A varied and hands-on role within a busy, well-loved local venue
• The opportunity to grow with a small group of ambitious hospitality businesses
• A supportive environment where you’ll be trusted to take ownership and make a difference

Your responsibilities will include:

• Supervising and supporting the FOH team during service
• Taking an active leadership role during busy shifts
• Helping coordinate the floor and ensuring service runs smoothly
• Helping maintain high standards of service, presentation and hospitality
• Supporting team training and development
• Communicating clearly with the team and management
• Taking responsibility for the smooth operation of shifts when required

We’re looking for someone who:

• Can confidently supervise a team during busy, high-pressure services
• Is calm, organised and solutions-focused when things don’t go to plan
• Can give clear direction while maintaining a positive and supportive team environment
• Has strong communication skills and leads by example
• Is proactive and willing to get stuck in wherever needed
• Has a genuine passion for hospitality and creating a great guest experience
• Has an interest in Italian food, wine and hospitality

Most importantly, we’re looking for someone who enjoys leading a team and wants to play an active part in making great services happen.