Guest Services Coordinator

Guest Services Coordinator – Supernormal

A dynamic, fast paced role in a landmark business.

About Us:

Trader House is a collective of restaurants, bars, and specialty retail stores by Melbourne-based chef, cookbook author and columnist Andrew McConnell and photographer Jo McGann. They are Gimlet at Cavendish House, Apollo Inn, Cutler & Co., Supernormal, Bar Miette, Cumulus Inc., Marion, Builders Arms Hotel, Meatsmith Heritage Butcher and Morning Market.  

Launching ten years ago in the heart of Melbourne’s CBD, Supernormal is a multi-award-winning venue and the brainchild of critically acclaimed Australian restaurateur, Andrew McConnell. Supernormal’s menu reflects McConnell’s five-year stretch heading up kitchens in Hong Kong and Shanghai, and deftly combines elements of Japanese, Korean and Chinese cuisine with the best in seasonal local produce. The downstairs private dining room is a multipurpose space perfect for lunches, banquet dinners or cocktails for groups of up to 60. Complete with a 15,000 strong song catalogue, the space doubles as a Karaoke Den, with flexible specialty menu items.

Supernormal is looking for an enthusiastic and driven Guest Services Coordinator.

• Are you a restaurant professional looking to be immersed in a venue that is fun, fast paced, and entrenched in the food culture of Melbourne?
• Play a pivotal role in curating end-to-end events with guests
• Are you commercially minded and keen to provide expertise in the daily operation of a vibrant restaurant via a guest-orientated lens?
• Have exceptional ability with event logistics?
• Have a keen understanding of how to develop, review and strategise reservations and events in order to maximise opportunities and reach targets?
• Host and showcase a versatile event space?

This could be the career opportunity you’ve been waiting for.

Here’s what we can offer you:

• An exciting and challenging role within one of Melbourne’s most experienced operators
• Sell and curate events on behalf of an engaged and excited customer pool
• Work with top-tier reservation and event systems including SevenRooms and TripleSeat
• Work alongside a team that are dedicated to delivering high quality dining experiences
• Be proud of a product that is produced by a skilful and passionate team
• Professional development delivered via both accredited external providers and from Trader House’s best and brightest
• Fast-paced and supportive working environment that offers a constant hub of activity
• Central CBD location in the vibrant Flinders Lane
• Staff discount at your favourite Andrew McConnell venues
• Flexible office hours in the hospitality industry – offering a great work life balance

If you are looking to apply your skills and develop your career in a stimulating and energetic environment, then please do get in touch via info@supernormal.net.au

Please be sure to mention any previous experience with specific reservation/events/POS software.
Previous experience in a reservation/events/administration management capacity will be viewed favourably.