Operations Manager

About us

FISHBOWL is one of Australia’s most trusted brands offering fresh made-to-order salads with an Asian twist. We started in 2016 in Bondi and have now expanded into 50 locations across Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast. As fun, passionate, and accountable people, our high-performing teams are driven to deliver our mission: to change fast food and change the culture. 

Being part of the FISHBOWL fam means: 

• Thriving in a friendly and positive work environment
• Competitive compensation
• Discounts across locations (yes, even on your days off)
• Training and continuous opportunities for career advancement 
• Staff parties, sport events and heaps more. We’re always up to something!

The role

As an Operations Manager, you’ll be responsible for growing the FISHBOWL brand across your remit. You’ll lead Area Managers and Restaurant Managers to achieve a healthy balance sheet and support their teams to thrive. 

Skills and experience

You’ll have:

• A passion for food and restaurant operations
• The desire to create a consistently excellent customer experience in line with our brand across multiple locations
• Pragmatic leadership skills with the motivation needed to grow with us 
• Exceptional influencing, negotiation, and conflict resolution expertise 
• The ability to lead, motivate, and build efficient teams in a fast-paced environment
• Characteristics reflective of FISHBOWL’s ethos: self-motivated, positivity, service-oriented, flexible, and ethical with a high degree of integrity. 

Your tasks

You will oversee the day-to-day operations of a portfolio of restaurants, working with staff, Area Managers, Restaurant Managers, and Head Office in planning, directing, and coordinating restaurant operations to deliver an exceptional customer experience while managing financial performance. You’ll be expected to: 

• Role model and reinforce FISHBOWL’s people and culture standards 
• Coach and develop Area Managers and Restaurant Managers in their career development 
• Work closely with Head Office to help teams to drive sales growth and deliver results
• Be active in strategic planning and restaurant operations 
• Draw insights and take action on key metrics (e.g. restaurant sales and costs) to allow for future growth. 

If changing fast food resonates with you, we'd love to hear from you! Apply today